BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients.
The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
BWJ Travel, LLC receives a mixed reception from customers, with many praising the convenience and efficiency of their travel agents. Reviewers highlight the ease of booking trips, with agents handling everything from flights to excursions, often securing better deals than customers could find on their own.
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Positive experiences include seamless trip planning and personalized service, making customers feel like they have a dedicated travel assistant. However, a significant number of reviews express serious concerns about the company's legitimacy, labeling it a scam. Critics mention deceptive job offers and a lack of transparency, particularly regarding fees and services promised by the founder, Jacob. This combination of positive travel experiences and troubling allegations leads to an overall sentiment that is cautiously optimistic but wary.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.3
197
100%
+0.5
● Low
3.3 / 5 overall
=
197 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.9▲ 0.5
12-month avg
3.4
All-time
3.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
1.0
1
Oct 24
1.0
1
Nov 24
1.0
2
Dec 24
1.0
1
Jan 25
3.0
22
Feb 25
2.5
25
Mar 25
3.5
42
Apr 25
3.5
27
May 25
2.8
11
Jun 25
4.0
42
Jul 25
3.7
21
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 197 most recent reviews.
Top praiseof 114 positive reviews
Customer service20%
23 mentions
Prices & value14%
16 mentions
Easy to use8%
9 mentions
Fast & efficient6%
7 mentions
“No pushy sales, just actual help”
On “Customer service” · Jun 10, 2025
Top complaintsof 78 negative reviews
Scam67%
52 mentions
Payment issues56%
44 mentions
Charges17%
13 mentions
Fraud14%
11 mentions
“BWJ Agents is a scam”
On “Scam” · Jul 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Just joined a few days ago. So far the training is good. Im learning alot. I do want to clarify the $97 monthly cost is for Errors & Omission insurance. Had to have that also in my Life Insurance business. That is legit & Jacob explained this in the meeting. People saying “its a scam” based solely on this probably have never had to get E&O insurance ever before & don’t understand its purpose. Yes its monthly, as most insurance premiums are. Will give this 6 months before deciding if its worth it for me, but so far, so good. Only 3 stars bc I literally just started.
In 2024, I was searching for part-time jobs on ZipRecruiter. I found that HappytoGo was hiring for booking services, with no experience required. I responded and was directed to a Meet and Greet Zoom meeting with Edwin Sarkisian, Chief of Operations, minutes later to establish a meeting time. I attended the meeting and found that I was suddenly linked to BWJ Travel, also known as Book with Jacob, with no mention of HappytoGo. During the meeting, I inquired about the status of HappytoGo, but received no response from Edwin — my first red flag. There were about 200 people in the Zoom meeting. About half of the participants dropped out during the meeting. I knew that all host agencies charge an upfront fee for training, suppliers, a support team, and the use of their license. So, it was no surprise that BWJ offered a monthly or annual membership. I did not sign the IC agreement right away. I wanted to read it first, and so did my attorney. Since BWJ offered leads/clients to people who passed The Travel Academy, I started training at my own pace. I was certified and began accepting leads. During one prerecorded training session, Jacob, Edwin's brother, mentioned that BWJ pays for their leads, and they are expensive. That was a second red flag. I encountered many leads who did not appear to be legitimate, would-be clients.
Was BWJ paying leads to act as clients? After six months of my devoted attention and resources, I decided to leave BWJ with absolutely no bookings. Both Jacob and Edwin are very convincing and claim to have been in the travel industry for 30 years. They are both in their mid-thirties. BWJ has only had an LLC for three years and is not accredited with the BBB. The training is excellent, and their support team is also very good. It is a family-run business. However, you should expect to bring in your clients. BWJ claims to have a commission split of 80/20%, which is more than most hosting agencies. But the question remains, will you ever get a booking? Based on my determination and attentiveness to clients' wishes over the past six months, I am inclined to doubt whether you'll achieve anything. I have a lengthy and successful career in many areas: your decision, and your choice. BWJ Travel has multiple locations, and the HappytoGo site has been set up. You may want to correspond with BWJ at 1731 W. Glendoaks Blvd., Glendale, CA 91201, their last known address.
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I have been working for a straight week on finding my niche as a travel agent my travel brand by mission statement, my slogan creating my business Facebook page and business Instagram, but I cannot find a website where I can actually book a vacation with an agent. I am so terrified that I am a part of a scam right now. I just called their 24 seven customer service and they could not even give me a website for my sister to book a vacation through them. What should I do? I am heartbroken if all this is true that it is just a scam I was really looking forward to this job working out.
I just join I'm very nervous and skeptical 🫤.. it looks like a lot of people have had a lot of negative responses. I've already paid so I guess i might as well try it 🤷. I give it a month. But hopefully I'll have a good experience.. and btw I'm very much a real person. Just incase there are bots on here.
BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients.
The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
