Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
MM
Impressive service
Called at 8am with no hot water. Engineer arrived at 12.20 and did the repair quickly. Very satisfied.
Date of experience: July 4, 2025
M
Happy with the se4vice irecieved and…
Happy with the se4vice irecieved and highly recommend British gas
Date of experience: July 4, 2025
RB
Moved to this property 1year ago
Moved to this property 1year ago. Solar panels here registered with BG. I had to get the solar energy registered in my name. It took ages. Back and forth emails but got there. The problem is that I want to switch from BG to the providers of my gas and electricity. BG have agreed that I can leave. I have sent them all the info and readings they have asked for. Some at least more than once. Now they say it's up to the company I'm switching to to give them the info they require to move on. New company assures me they have. Customer services send me round in circles. Trying to make a complaint also sends me round in circles. It's just not possible to make a complaint. Each time now, if I get a response, it's an unhelpful one. I've tried both Facebook and X URLs you gave me to send a private message, and neither get me anywhere. This is the problem with BG. They are impossible to have sensible communication with.
Date of experience: July 4, 2025
MJ
On time
On time - knowledgeable-- believe this is a company you can trust
Date of experience: July 4, 2025
AF
James from British Gas was very…
James from British Gas was very professional, very polite, very informative and had all the answers to questions posed. I was left in no doubt about what was required to replace my old boiler and all the positives replacing with a new British Gas supplied and fitted boiler. I signed up straight away for a new boiler and was given a choice of an installation date commencing 5 days later - in 4 days the boiler arrives and in 5 day work to install commences! Very pleased!
Date of experience: July 4, 2025
MI
Service engineer did what was expected a…
Service engineer was on time did a great job and left the site tidy. Thank you
Date of experience: July 4, 2025
LC
Lee Collins
US
Great company
Great company, caring, mindful and easy to communicate to. Great app makes bill paying easier. Would be beneficial though to keep track of your dd on the app.
Date of experience: July 4, 2025
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