Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 71 - 80 of 96 reviews
gs
Just had gas boiler service.
Just had gas boiler service. Summer deal £69. Very good. No issues
Date of experience: July 4, 2025
MB
British Gas Service Engineer Jack was…
British Gas Service Engineer Jack was very pleasant and respectful and did a great job servicing my Central Heating Boiler and checking everything was working efficiently. Thank you
Date of experience: July 4, 2025
MM
Excellent service.
The engineer explained things to me and was very helpful.
Date of experience: July 4, 2025
VS
Good experience
The engineers arrived on time. They were pleasant and professional
Date of experience: July 4, 2025
AC
Excellent service from British Gas
My appointment was so easy to arrange. The engineer arrived promptly, after phone call telling me he was coming. The repair and service were completed with great care. The engineer explained everything. He was so professional and thorough and courteous. Sincere thanks to him and British Gas.
Date of experience: July 4, 2025
CF
Efficient communication
Efficient communication. Expert engineer.
Date of experience: July 4, 2025
sg
Competent
Competent, knowledgeable and polite engineer.
Date of experience: July 4, 2025
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