Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
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Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 61 - 70 of 96 reviews
DC
Very Happy
British Gas was extremely efficient and responded very quickly to my problem that was fixed within a matter of minutes. I am very thankful for the service I have received from all concerned. Thank you.
Date of experience: July 4, 2025
GR
person discussing transfer was patient…
person discussing transfer was patient and helpful
Date of experience: July 4, 2025
TB
Paul the engineer
Paul, the engineer, came at the time he quoted to me ,very friendly and answered all my questions, Been with British Gas for 25 years, and this is why,brilliant job well done
Date of experience: July 4, 2025
MG
We have always been a customer of…
We have always been a customer of British Gas, they are reliable and trustworthy.
Date of experience: July 4, 2025
MB
Always prompt and courteous service and…
Always prompt and courteous service and the mobile team truly reflect that aspiration too.
Date of experience: July 4, 2025
AV
Excellent customer service
We have had loads of builders, delivery guys and technician come through our door and they have been OK. Then you get a guy like Curtis... 1. Clean and smart with his appearance and clothes 2. Knowledgeable 3. Explained in depth what is happening with our boiler 4. Answered all our questions thoroughly 5. Cleaned after himself and left the place the way he found it 6. Most importantly he was polite and courteous Now to us that is exceptionally good service NB He also added a product to help with our radiators. Good salesman.
Date of experience: July 4, 2025
ST
The engineer did a great job
The engineer did a great job, but my address in your system has been changed, I have not moved and still live at 4 Newton Lane, Hoole, Chester CH2 3RB
Date of experience: July 4, 2025
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