Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 21 - 30 of 96 reviews
MS
I couldn’t get on to the website as l…
I couldn’t get on to the website as l couldn’t get passed the I’m not a robot screen, so had to phone. After several option questions l was put through to an agent who l found it very hard to understand. After quite some time l was cut off. I had to phone again and after several minutes l was put through to an agent. She answered my query but l will have to call again to sort out my tariff
Date of experience: July 4, 2025
RY
Been with British Gas for many years…
Been with British Gas for many years and never had any problems
Date of experience: July 4, 2025
MO
British Gas Remains The Best
I was coerced into leaving Britsh Gas for Octopus Energy by Money Supermarket review of getting a cheaper deal. I was with Octopus for few months before realsing that Octopus is all glitters, little gold. I am now back with British Gas, happier than ever. Good deals, clear accounting and trained staffs who know their stuff. I couldn't ask for more.
Date of experience: July 4, 2025
R
RW
US
Utterly appalling
It cannot be overstated how poor British Gas. Their customer service could not be worse... it really is mind boggling just how frustrating and incompetent it is. It has taken me over 10 months to try and resolve a really simple issue which is still unresolved. When I last posted a review on here the team reached out to me to apologise and asked me to DM them on X to get it resolved. I did that and had some initial contact but then British Gas reverted to type and just stopped responding to any communication and simply don't address or resolve the issue. They have now stopped responding on X as well. I really cannot believe how bad they are. I am DESPERATE to switch energy provider but they have also put a block on me doing so so I feel like I'm trapped in an absolute nightmare with them. I would never EVER use British Gas out of choice. Avoid or switch while you can!!!
Date of experience: July 4, 2025
MD
I was very pleased with the messages…
I was very pleased with the way messages regarding the installation of my smart meter were given, and the service of installing it was excellent, he messaged me before attending, explained everything and his work was impressive, thank you for your service.
Date of experience: July 4, 2025
JM
I recently had both meters upgraded…
I recently had both meters upgraded ,the engineer arrived at the scheduled time and provided a fast, efficient and friendly service ,which included instruction on how to use the smart meters.
Date of experience: July 4, 2025
MJ
Easy gas boiler service.
All worked well came on day of apppintment, serviced boiler with no fuss, and kept us updated on service result.
Date of experience: July 4, 2025
CE
BG maintenance visit
I have a maintenance contract with British Gas, and an engineer recently visited to service our gas boiler and central heating system. It was a good visit, he was very professional and caring. I couldn't fault anything about his visit. Plus it was easy to arrange for his visit using the BG app.
Date of experience: July 4, 2025
KS
Engineer was very friendly and helpful.
Engineer was very friendly and helpful. Unfortunately he was only able to change the electric meter so I suppose our gas meter will be changed at a later date. However, out monitor is still not working.
Date of experience: July 4, 2025
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