British Gas
View company profile →
Utterly appalling
It cannot be overstated how poor British Gas. Their customer service could not be worse... it really is mind boggling just how frustrating and incompetent it is. It has taken me over 10 months to try and resolve a really simple issue which is still unresolved. When I last posted a review on here the team reached out to me to apologise and asked me to DM them on X to get it resolved. I did that and had some initial contact but then British Gas reverted to type and just stopped responding to any communication and simply don't address or resolve the issue. They have now stopped responding on X as well. I really cannot believe how bad they are. I am DESPERATE to switch energy provider but they have also put a block on me doing so so I feel like I'm trapped in an absolute nightmare with them. I would never EVER use British Gas out of choice. Avoid or switch while you can!!!