Job was done professionally.
Job was done professionally.
4.5
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
British Gas receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Switching company email to say British…
Switching company email to say British Gas will save me money. They quote me a higher price than what I now pay. I get a ring on my doorbell from a couple of young females who tell me they can save me money by me switching to British Gas, When I get the rates from them, they are more expensive. Today I am in town and British Gas have a stall there. I am waiting to meet my wife and am approached by a man representing who asks if I pay for gas and electric. I tell him I do but they British Gas are more expensive so I would be stupid to switch. I am not stupid! Moral of the story. Do not believe British Gas!
Good engineer
Very helpful Engineeri and supportive
Unauthorised transfer to British Gas ... what's going on!
I would normally keep such things between the energy supplier and me but since British Gas have asked me to leave a review they have provoked me. My account has been transferred from OVO Energy to British Gas by an "erroneous transfer". What that actually means is that I have been forcibly transferred against my will with no input from me whatsoever due to some kind of error. Representatives of both energy suppliers are very sympathetic on the phone but the fact remains they haven't been able to sort out this complete mess and transfer me back to my old account. They hide behind the process to avoid responsibility for what they have done and have the cheek to say that I have a 14 day cooling off period. They also tell me that it could take up to 12 weeks to transfer me back. In reality what that probably really means is that they have 12 weeks to do it by law. The two things are not the same. Lastly, there is something called Data Protection (GDPR). Under GDPR, to the best of my knowledge you can't blame the computer system for a mistake. So how have you got my details British Gas? It's certainly not from me. If I could give a Zero I would but 1 is the lower score I am permitted to give.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.britishgas.co.uk
All reviews
100 total • Write a review
Showing 11 - 20 of 96 reviews
FT
The technician is nice
The technician is nice and professional. He delivered the excellent service.
Date of experience: July 4, 2025
RP
As a long term customer
As a long term customer, I have always get the entire satisfaction whenever needed and would not hesitate to recommend anybody.
Date of experience: July 4, 2025
RG
Highly Professional
Great service top notch professionalism and actually felt like a proper job well done!
Date of experience: July 4, 2025
AR
If I could give 0 stars I would
If I could give 0 stars I would. They've changed my tariff to a higher one and switched how I pay for my supply. They are saying they haven't and won't change it saying wait 7 days and when I tried to change supplier, as I've had nothing but hassel since I moved to them, they won't let me rejecting the request from my new supplier saying I'm already switching suppliers and can't switch to more than 1 at a time which I am not! If you want somewhere with good customer service and resolved issues DO NOT MOVE TO BRITISH GAS!! They will con you with a cheap tariff and change to expensive in under a month and not inform you of it either! I've been with them for 17 days and already had to make over 10 calls and Web chats and still no issue is resolved. Dont be fooled like I was, now trapped into a company that won't let me move to a cheaper company!!!
Date of experience: July 4, 2025
MR
Always good, quick service…
Very quick service with very thorough engineer, who sorted out our problem. I have always had a positive experience with the Homecare team.
Date of experience: July 4, 2025
NP
Great service
Great service, very flexible, friendly and professional, professional. Thanks to Sanjay Radia who been to our house today to give us advice and replacing the old boiler. Highly recommended
Date of experience: July 4, 2025
SD
British Gas is a well known company…
British Gas is a well known company regardless of how many companies are out there that promises price change, I'd rather stick with who I know.
Date of experience: July 4, 2025
DG
Good knowledge and friendly service
Good knowledge and friendly service
Date of experience: July 4, 2025
MW
My engineer
My engineer, Dan, was brilliant he rang to say he was on his way, he was polite, efficient and worked non stop whilst he was here even though I kept chatting to him. A really nice guy and explained everything to me.
Date of experience: July 4, 2025
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