Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

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MM

Mr Martin Groeger

1 out of 5 stars
I’m missing one of me accounts

I’m missing one of me accounts

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KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

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AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

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All reviews

585 total • Write a review

Showing 361 - 370 of 581 reviews
CD

Ruthless business practices

I do not like Bord Gais as an organization, I don't like the way this company does business, the way they treat customers, the way they bill (what they bill for at times?!) and their invoicing. Their first priority is sales, billing and credit control. This company's last priority is value for money and customer service.

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S

Horrible experience

Used to be their customer since switching to a different supplier they continue to delay my government credit refund of €184.37 since January Every time I call a different clueless agent repeats that the refund took place in 24 th January, just for me explain never happened and please read the notes further , always promise call back, never happened, multiple emails, no solution still on going saga,multiple baseless excuses ,always have to repeat the same story for different agents, I’ll never be their customer again, one of the worst customer services experiences Already complained to CRU and forwarded all the emails

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RC

Absolutely appalling customer service.

Absolutely appalling customer service. Bill was paid in full on the 8th Feb after being issued on the 7th. They then took a direct debit for the full amount again on the 23rd. When I spoke to customer service, they said "it is your own fault for not ringing us to make us aware of the payment." When I asked to speak to a supervisor I was told they said no, it's your own fault. Unreal!!! AVOID AT ALL COSTS

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sv

Booked boiler service online

Booked boiler service online, paid in full, phone number and address provided. Got a call today morning from someone in Bord Gais asking for phone number and address again, as he didn't have it apperantly. Sounded like a scam, hang up, called Bord gais number found online, got terrible woman in customer service, she had no idea what is she doing. Asked for all my details 3x times, l gave phone to my partner to discuss further, as she was the one who booked and paid for it. They simply didn't wan to talk to her. We just called to ask was it their service man who called or was it scam. Got no answer, she was repeating herself that GDPR and that she can't discuss further. We are now sitting at home waiting to see if anyone would turn up. This is beyond bad customer service. Shame on you how you treat customers, but everything have to be paid upfront. UPDATE: Service was re booked for today 27 Feb, 8 -11 am, but no one showed up. Took half day off work for nothing.

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S

Web chat agent Joanna

I dealt with Joanna on Web chat and our conversation got lost. I just wanted to say that the issue I had has been resolved and in a matter of seconds. Thanks so much for the super customer service Joanna! Much appreciated!! 😊

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AJ

Dont even go go there

You have to watch your Ps n Qs writing a review on these clowns ..i know what i would like to say but cant it wont let me🤣🤣 but if you read the reviews and have anything to do with this circus then you deserve what you get ...take heed and steer clear.

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EO

They must hate their customers

Wished I'd read the boiler service reviews here before booking the service with them. Booked it and paid for it 2 months ago, and today they just cancelled it on the day of the servicing, to rebook it to 2 months later. Sure, engineers can get sick etc, but a serious company won't punish their customer by making them wait 2 extra months when one of their engineers get sick. Not getting the servicing in time can break the boiler's warranty, and Bord Gais shouldn't put their customers in such a position. How hard is it to set up a rota with engineers who can address the missed servicing appointments on the following day?

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KO

Do NOT use Bord Gais boiler service

Had a boiler service completed on the 23rd January 2024. Downstairs heating has not worked since. Bord Gais say they can't get someone out for at least a week to look at it. They won't get anyone earlier as I hadn't paid for 24hr call out cover. I didn't know I needed to get this as I didn't know they were going to stop my heating from working! Also, if anything was damaged by their engineer, then I will have to pay to have it replaced!!! I have young kids in the house with no heating, but when I told them this, they just said they have a lot of vulnerable customers without heating. I took that to mean that they have caused problems for lots of people and as a result left them without heating.

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JM

Absolute charlatans, DO NOT USE FOR A BOILER SERVICE

Booked these guys and paid 100 euro deposit. The guy that came out could not have been ruder or more condescending. Instantantly dismissive of my boiler, wasn't a bit interested in doing the service, he said it looked 'old' & just pushed for a replacement. He even queried the pipework on the outside of the house. I ended up asking him to leave my property without the service being done he was such a belligerent and rude ar$3hole.. clearly trying to drum up more work for himself ( a boiler replacement). I eventually found the paperwork for the guys who installed the boiler. I called them and relayed the situation. They were a fully compliant RGI company who completely refuted the ridiculous claims from the Bord Gais salesman / 'tradesman'. They said to me the boiler was 7 yrs old but a top of the rang model, good for up to 15 years. If Bord Gais were the only Gas boiler service left in Ireland, I'd take out a 20k loan and get a heat pump. DO NOT USE THIS SERVICE. They are absolutely cowboys. And the lad they sent to me was an arrogant, masogonistic ar$3hole. He was clearly dragged up and never learned basic manners. And yes, I wasted a whole days annual leave for this experience.

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BF

Terrible service avoid if you can…

I started a tenancy with Dublin city council, I got a letter saying 143€ owed reading unavailable. Rang bord gais to set up account didn’t want to be cut off .told it was prepay send in documents to prove start of tenancy, couldn’t find slot and no Red button. Sent in picture of meter to ask where the slot was ,not the same as on Internet. Got an email reply from phone call that details would be kept. Got reply from email to ring number to set up account,no reply to my picture and documents told I had to set up account to get rid of prepay, told the 143.53 could still be owed couldn't access my emails on phone which they received. There probably charging me for a service I cannot use.going to use an electric heater till resolved wasted 90 mins on phone and hour on emails

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