Bord Gáis Energy
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Booked boiler service online
Booked boiler service online, paid in full, phone number and address provided. Got a call today morning from someone in Bord Gais asking for phone number and address again, as he didn't have it apperantly. Sounded like a scam, hang up, called Bord gais number found online, got terrible woman in customer service, she had no idea what is she doing. Asked for all my details 3x times, l gave phone to my partner to discuss further, as she was the one who booked and paid for it. They simply didn't wan to talk to her. We just called to ask was it their service man who called or was it scam. Got no answer, she was repeating herself that GDPR and that she can't discuss further. We are now sitting at home waiting to see if anyone would turn up. This is beyond bad customer service. Shame on you how you treat customers, but everything have to be paid upfront. UPDATE: Service was re booked for today 27 Feb, 8 -11 am, but no one showed up. Took half day off work for nothing.