Bite Squad

3.958 out of 5 stars
4.0
Great1,000 reviews

TrustScore

4.0
3.958 out of 5 stars
Great
5 out of 5 stars
666
4 out of 5 stars
67
3 out of 5 stars
32
2 out of 5 stars
29
1 out of 5 stars
206
1,000 reviews in total

Review summary

Bite Squad has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

SCAM CHARGES Absolutely HORRIBLE APP.

Absolutely HORRIBLE APP.. I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP!!! EVERY M...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Awful company; does not value its customers

If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

There was no communication as to…

There was no communication as to delivery information. Upon the delivery of our pizza, the Bitesquad driver rang the doo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Total RIP OFF

Total RIP OFF, CHARGES $69 for a $35 MEAL. Contact them and they said no REFUND WHEN WE DID NOT receive THE MEAL! THIS F...Read more

0
0
🔥 High engagement

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Filter by rating:
Lisa
Lisa
1 reviews
over 4 years ago
3 out of 5 stars

Rates too high

Rates too high, It took a 10% tip then I wanted to cancel order for a good reason, but it processed my ordered and I didn't even had time to submit.

Helpful?
S Clark
S Clark
1 reviews
over 4 years ago
5 out of 5 stars

Small delay in delivery but great communication

I ordered and there was a small delay in delivery but my driver was great and kept me updated. He let me know about the delay, when he was in the way, and I was very satisfied.

Helpful?
over 4 years ago
1 out of 5 stars

Driver took my order and it took 2 hours to get a refund

BiteSquad doesn't even deserve the one star its getting. I ordered a $108 meal that I never got. I waited over 2 hours to even get a refund and that was after my driver picked up my food. My driver picked up my food and left with it. She was right up the road when all of a sudden my order when back to the original screen display. I am never using this app again

Helpful?
Kimberly
Kimberly
1 reviews
over 4 years ago
4 out of 5 stars

Dishonest Delivery Time

Deliverer marked my order as delivered 20 minutes before it was actually delivered. Thought they had thrown my order out.

Helpful?
Tondrea Vance
Tondrea Vance
1 reviews
over 4 years ago
5 out of 5 stars

She was friendly and fast

She was friendly and fast, kept me updated.

Helpful?
over 4 years ago
1 out of 5 stars

I ordered food never received the food

I ordered food never received the food. I contacted customer service never got a reply. But the payment being processed. Very poor customer service I will not recommend anyone to use your service.

Helpful?
IAMNArtGirl
IAMNArtGirl
1 reviews
over 4 years ago
5 out of 5 stars

Great All Around Experience

Had a great all around experience with Bite Squad. Delivery was fast. Food was hot and delicious. Will reserve the right to update as we garner more experience with this app, but for now, it’s great!

Helpful?
Suzanne West
Suzanne West
1 reviews
over 4 years ago
1 out of 5 stars

The worst delivery company

The worst delivery company. I waited 2 hours for my order and since I can’t get these jerks on a phone or a live chat I called the restaurant, who has already closed, we’re still waiting on the driver and they can’t get a response either. Use another company! This one sucks!!!

Helpful?
Rebecca
Rebecca
1 reviews
over 4 years ago
5 out of 5 stars

Great service with the delivery lady

Great service with the delivery lady. On time and very professional👍🏻

Helpful?
over 4 years ago
5 out of 5 stars

Food arrived hot and on time even when…

Food arrived hot and on time even when Gregory had to deliver in the rain

Helpful?
S HW
S HW
1 reviews
over 4 years ago
2 out of 5 stars

My order was not complete and delivery…

My order was not complete and delivery driver was not wearing a mask.

Helpful?
over 4 years ago
5 out of 5 stars

Food came hot

Food came hot! Driver was friendly left food at door and rang bell. Everything was delicious

Helpful?
Kathryn Davis
Kathryn Davis
1 reviews
over 4 years ago
5 out of 5 stars

Food was great and delivered on time…

Food was great and delivered on time the driver was very sweet

Helpful?
Larry S.
Larry S.
1 reviews
over 4 years ago
1 out of 5 stars

Total disaster

The driver did not arrive at the restaurant until well after the original delivery time. Our food sat prepared at the restaurant for an hour. By the time it arrived, the food was cold and nasty. Thanks Bite Squad. Also on their customer service chat, I waited 15 minutes and never got an agent. Ya’ll suck.

Helpful?
over 4 years ago
5 out of 5 stars

Very pleased with this order

Very pleased with this order. My food was still warm enough to eat

Helpful?
donna taylor
donna taylor
1 reviews
over 4 years ago
1 out of 5 stars

HORRIBLE SERVICE. COLD FOOD.

3rd time I have ordered food for bite-squad and my order is so late, always is. Then I ask for assistance on an email or on their so called live chat and no one will answer me. How can they do this? I want my refund on my entire order. COLD FOOD SUCKS

Helpful?
over 4 years ago
1 out of 5 stars

2 TIMES IN A ROW AN ISSUE WITH BITE…

2 TIMES IN A ROW AN ISSUE WITH BITE SQUAD! I ORDERED DINNER LAST NIGHT FOR THE FAM. OVER AN HOUR LATER I GET A CALL FROM THE DRIVER STATING THERE WAS AN ISSUE WITH THE APP BUT SHE HAS FOOD AND IS ON THE WAY! NEVER SHOWED UP WITH FOOD-GOT A TEXT STATING FOOD WAS BEING REMADE AND WILL GET DELIVERED! NEVER SHOWED UP AND I WAS CHARGED $47 FOR FOOD I NEVER GOT!! WTH!

Helpful?
Janel
Janel
1 reviews
over 4 years ago
5 out of 5 stars

Overall excellent service!

Overall excellent service!

Helpful?
Joanna Wolfe
Joanna Wolfe
1 reviews
over 4 years ago
1 out of 5 stars

This is the 2nd order in a row that has…

This is the 2nd order in a row that has been wrong with bite squad. The 1st time the order was completely incorrect and the 2nd time, now, the order was late by an hour and all the food was cold.

Helpful?
over 4 years ago
5 out of 5 stars

Luis was fabulous

Luis was fabulous. Made sure our food delivered in a timely way. With napkins and utensils and a smile in his eyes behind the mask! Well done!

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