Bitdefender has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
Excelente antivirus el mejor del mercado sin duda.
Pleasant people
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www.bitdefender.com1,000 total • Write a review
I've been using Bitdefender for many years now. Every once in a while I’ve tried other vendors, but I always end up coming back—because Bitdefender just works. Their app is amazing and does a great job protecting all my devices: my Macs, phones, and PCs. It’s lightweight, smart, and intuitive. It blocks what should be blocked and allows what should go through. For me, it’s really a “set it and forget it” kind of solution, which I love. And if you’re someone who likes to customize things, Bitdefender offers plenty of features you can tweak to your liking. And their customer service? Just wow! I’ve been truly impressed by how helpful and proactive their support team is. Recently, I bought a great Bitdefender deal through a reseller—a 2-year Family Pack antivirus plan—but it was only showing as one year in my account. Before I even reached out, Bitdefender was already ahead of me. They took immediate action and fixed the issue without me even having to chase them down. That level of care and attention really stood out to me. Bitdefender continues to provide the best experience I’ve had with any security software, and I wholeheartedly recommend it to my friends and family. Thank you, Bitdefender!
Date of experience: June 17, 2025
US
I have been using BitDefender since 2006. Since then, I have NEVER gotten a virus. It runs so smoothly in the background and doesn't take up any resources. I recommend this to all my customers. I have been an IT tech for over 20 years.
Date of experience: June 17, 2025
US
Bitdefender makes it impossible to cancel your subscription. They will not let you turn off the automatic payments. They are as bad as the viruses you pay them to protect against. I followed the directions listed below, and still was unable to cancel the subscription. This company will not let you cancel your subscription. I will be reporting these unethical businesses practices.
Date of experience: June 17, 2025
Very good. Because it is very easy and safe to use. I understood that from the beginning.
Date of experience: June 15, 2025
US
Produkten som sådan är bra men jag blev sur när det gäller förnyelse. Har betalat fram t.o.m. 8/7 via ett årsabonnemang. Redan i början på maj kom ett mail om att förnyelse måste ske senast den 22/6. Nu hade man "förbättrat" tjänsten genom att öka antalet enheter som ingår från tre stycken till fem stycken. Något jag inte har någon som helst nytta av. Samtidigt hade man även höjt priset. Jag erbjöds ett års förlängning för 819,99:-. Jag avvaktade eftersom det var långt till den 22/6. Ett par veckor senare kom ett nytt mail och nu erbjöds jag att förnya men till priset 474,99:-. Den 8/6 - nytt mail om förnyelse och nu till priset 819,99:- igen. Så den 14/6 ännu ett mail och nu var priset 474,99:- igen. Rörigt? Ja något och det som irriterar mig är att om jag hoppat på det första erbjudandet hade jag fått betala 345:- mer än om jag väntat. Någon förnyelse av Bitdefender blir det inte för min del utan när mitt abonnemang går ut kommer jag att byta till ett annat säkerhetspaket. OBS! Om du inte tänker förnya din prenumeration - glöm inte att plocka bort dina kortuppgifter så dragning inte är möjlig (det har jag redan gjort).
Date of experience: June 15, 2025
I recently had to contact bit defender concerning my auto-renewal and installation into new devices of the app. Their customer service is excellent!
Date of experience: June 14, 2025
