Bitdefender has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I am having great difficulty trying to cancel auto-renewal of a Premium VPN subscription with Bitdefender. Bitdefender want to renew at 100% rate when online they are advertising a 50% discount!!! Their "Contact Us" link constantly times out. What to do?
Had them for 5 years. The best protection, I have never had any PC issue and im online all the time. BUTTT last year, a staff use my debit card to purchase $400 of sport betting. Thank GOD my bank USAA blocked them for suspicious activity I wont be using them anymore since they are now $80 a year and the staff are thieves and NORTON 360 has a promotion for 15usd a year... yeah no brainer
Excelente antivirus el mejor del mercado sin duda.
Pleasant people
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www.bitdefender.com1,000 total • Write a review
its the best free antivirus out there. Its pretty accurate and just good
Date of experience: June 21, 2025
US
Seit Jahren ein treuer Begleiter und guter Wächter meiner Systeme! Bitdefender läuft auf dem Laptop meiner Eltern, meinem Laptop, Desktop-PC und meinem Android-Smartphone. Auf meinen Geräten mache ich regelmäßig Tests der Erkennungsrate und verfolge auch sehr aktiv die Tests von AV-Test und AV-Comparatives mit. Bitdefender ist zwar etwas teurer als andere Hersteller, bietet dafür aber auch die modernsten Technologien gepaart mit einer enorm einfachen Handhabung. Allein schon, wie umfangreich die Digital Identity Protection ist - das bietet so kein zweiter Hersteller! Bitdefender hat zusammen mit meinen Second-Opinion Scannern die höchsten Erkennungsraten erzielt - lediglich Kaspersky kann da phasenweise mithalten. Alles in allem: Top Produkt! Kaum aufdringlich, arbeitet ruhig im Hintergrund und hat hoch qualitative, technologisch fortschrittliche Schutzmechanismen! Weiter so!
Date of experience: June 21, 2025
The company is always helpful and considerate to each every customer. Products are tailored to suit every person. Customer care tops!
Date of experience: June 20, 2025
Add back in the ability to change auto renew status on their own website. It is 100% predatory to not allow your customers to manage their auto renew on your website. They will reply to this with a link to a website that does not work. The options under subscriptions are not available anymore because they have changed the website. This is completely not okay. Someone who is not computer savvy will end up paying for this for the rest of their life and even after they are dead the way this is setup. Completely unacceptable. It needs to be changed or I feel, that not matter how good Bitdefender antivirus is, it is a predatory group out there who is going to take your money whether you are using their services or not. This is paramount to stealing and they should be sued over it.
Date of experience: June 20, 2025
Software ist ok aber Vertrieb ist grottenschlecht
Date of experience: June 19, 2025
I have requested numerous times to have a customer care professional call me on the phone so that they can look my computer over and help me set up the firewall. Nobody calls. The only way they will communicate is through email, and the instructions are very difficult for me. I need someone thats very knowledgeable to guide me step by step while I talk to them. Is that too much to as after paying for the Total service? I followed the email instructions and received an email back stating for me to do the same thing. I want to talk to a human being. They ask for screen shots of whats going on. Can they not access my computer and see why certain processes are taking up all my memory? Can they tell me why the default firewall rules are to allow unrestricted access for all protocols inbound and out? No, they expect me to communicate slowly through emails that take a day to get etc. I need my computer fixed now in real time. If you are not savvy with computers don't buy this security. I may change my mind if they are willing to walk me through setting up firewall after I had a trojan horse. I believe someone has unfettered access to my computer because the default rules changed and I keep getting notifications that say a program has changed and is attempting to access the internet. Changed? What? Confused and upset. (This is my wife's computer gifted to her by her Dad and she is mad at me for getting a virus that bitdefender said it could not completely remove after I talked her into removing McAfee and buying bitdefender because it was supposedly better )
Date of experience: June 19, 2025
Bitdefender has great products and wonderful support. Very quick responses and quick to resolve issues. I highly recommend their products. I have been using their products for three years.
Date of experience: June 19, 2025
Bitdefender Is The Best Antivirus Software Because It Keeps All The Hackers Out Of The Windows 7 32 Bit OS PC I Am Using!
Date of experience: June 18, 2025
