I love this shop.
I love this shop.

Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
Biscuit Clothing enjoys a strong reputation among customers, with many praising the outstanding service and speedy delivery. Reviewers frequently highlight the fabulous range of clothing and accessories, noting that items arrive quickly and are true to size.
The customer service is described as helpful and efficient, contributing to a positive shopping experience. However, some customers express frustration regarding the slow refund process, particularly after returning items, which contrasts with the generally high satisfaction levels. Additionally, there are warnings about potential customs charges for international orders. Overall, Biscuit Clothing is viewed positively, with a majority of consumers eager to recommend the shop despite some concerns about refunds.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 100 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.7 | 24 |
| Jul 24 | 4.6 | 19 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fabulous range of clothing and accessories and the Customer service is outstanding”
“It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almos...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.5 out of 5 (good) | +6% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Biscuit Clothing is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.5).
100 reviews of Biscuit Clothing. Filter by what matters to you.
Easy website and fast delivery. Beautiful tops that I will enjoy wearing for years to come.
Great price arrived beautifully wrapped amazing customer service would highly recommend
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Very quick delivery. Updates on the status of my parcel and on my returns.
Great clothing and quick service
Gorgeous brands in store with lovely staff. Have been to Biscuit in Glasgow and Edinburgh and had a fantastic experience in both.
Quick delivery. Lovely top. Really pleased with my purchase.
Quality clothing and and very quick delivery
Fast shipping, reliable!
Bought a few things lately from the Hyndland store. The stock is really good and the staff are so helpful. Will be back in soon xx
Great service - parcel with garment arrived in London very speedily and beautifully wrapped. Very happy
Clothes sent to Portugal and got stuck in customs as there was a lack of information required to clear. When querying this with Biscuit I received two messages; one pleasant one offering to helpfully look into it. The other succinctly and unapologetically stating it would not be their fault as they had done everything necessary. Customs in Portugal sent the items back due to the lack of information from Biscuit. I notified them the same day and have had no response, no apology. I have many items sent out to Lisbon from Spain, UK, USA with no issues at all. I will wait to hear and hopefully get fully reimbursed.
Fabulous service and gorgeous item as always from Biscuit Clothing. Support Independent 👍
Popped in to the Hyndland store on a whim last week. It was utterly gorgeous, the collection of clothing and other bits is so varied and joyous. The staff were helpful but you didn’t feel pressured to buy and could just browse in peace - I love that! I later went on to the website which is so well organised and laid out and ordered all the bits I had my eye on, after careful consideration #treatyourself! Whilst the clothes here are slightly above high st prices there is a real range of style and prices and the quality is really something special. I am 5ft11 and a 10/12 and everything I ordered fits like a glove and is the perfect length, something I’ve never experienced as a taller person! Every piece is crafted so well, the quality is nothing I’ve experienced before even after buying designer, I know it will last and wash well. It was packaged beautifully and I love the branding! Overall, I could not be happier and will definitely keep an eye on the website and when walking past the Glasgow shop to add some thoughtfully curated and timeless pieces to my wardrobe I can wear again and again. I’ve loved following the instagram too, and to know that the company supports Palestine is ethically fantastic. What a gem of a business and so needed! Thank you to all the staff that must work so hard to pull this off!! Kudos to you x
Prompt and efficient service and delivery. Considering delivery is £4.95 for orders under £150, it would be nice to be offered free returns from your online store as it could be costly to make an error in sizing etc by the time you've sent something back and had to pay postage for that too. Lovely range of products. I wish you had a store nearer me!
Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
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