Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
Biscuit Clothing enjoys a strong reputation among customers, with many praising the outstanding service and speedy delivery. Reviewers frequently highlight the fabulous range of clothing and accessories, noting that items arrive quickly and are true to size.
The customer service is described as helpful and efficient, contributing to a positive shopping experience. However, some customers express frustration regarding the slow refund process, particularly after returning items, which contrasts with the generally high satisfaction levels. Additionally, there are warnings about potential customs charges for international orders. Overall, Biscuit Clothing is viewed positively, with a majority of consumers eager to recommend the shop despite some concerns about refunds.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 100 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.7 | 24 |
| Jul 24 | 4.6 | 19 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fabulous range of clothing and accessories and the Customer service is outstanding”
“It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almos...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.5 out of 5 (good) | +6% | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Biscuit Clothing is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.5).
100 reviews of Biscuit Clothing. Filter by what matters to you.
It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almost £400). When most other retailers now refund promptly, there’s just no excuse. Not impressed at all and will not shop here again: first and last time!
I ordered two items which were sent out unchecked. Both items were faulty - one even had been cut through with scissors so I alerted Biscuit and sent the items back. I paid for postage but they will not reimburse me for this. The items should never have been sent but I am the one who had to deal with the cost and hassle of the return.
You cancelled my order. Rather foolish to ask for a review!
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Clothes sent to Portugal and got stuck in customs as there was a lack of information required to clear. When querying this with Biscuit I received two messages; one pleasant one offering to helpfully look into it. The other succinctly and unapologetically stating it would not be their fault as they had done everything necessary. Customs in Portugal sent the items back due to the lack of information from Biscuit. I notified them the same day and have had no response, no apology. I have many items sent out to Lisbon from Spain, UK, USA with no issues at all. I will wait to hear and hopefully get fully reimbursed.
Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
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