American Water Resources

3.4149085794655414 out of 5 stars
3.4
Average711 reviews

TrustScore

3.4
3.4149085794655414 out of 5 stars
Average
5 out of 5 stars
388
4 out of 5 stars
32
3 out of 5 stars
25
2 out of 5 stars
19
1 out of 5 stars
247
711 reviews in total

Review summary

American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

timely, efficient, professional service

The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I received impeccable five-star service…

I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Service As Promised

Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quit...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You AWR do a great job.

You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technic...Read more

0
0
🔥 High engagement

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6 months ago
5 out of 5 stars

Great customer service

Great customer service

Helpful?
MARY
MARY
1 reviews
6 months ago
5 out of 5 stars

Very Good6

I’m not sure, but I think the ladies name was Janelle. I believe that’s what she said. She was very sweet and very understanding. She helped me through all of this. I am 80 years old and I’m not into this technology. She was a wonderful help and very friendly.. I truly believe you gave me one of the best. Sincerely Mary.Whitmore

Helpful?
6 months ago
5 out of 5 stars

American Water Resources delivers!

American Water Resources sent help quickly from a reputable company. Tree roots caused a sewer backup the Saturday before Memorial Day. Even though it was a holiday weekend, the service company arrived the same day and resolved the problem within an hour. The technician was polite and competent. Very happy with this service. Thank you!

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6 months ago
5 out of 5 stars

Professionals

Professionals. On time. Knowledgeable respectful, kind

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6 months ago
5 out of 5 stars

Quick and great service thank you💯%

Quick and great service thank you💯%

Helpful?
Jennifer
Jennifer
1 reviews
6 months ago
5 out of 5 stars

Fast service and friendly customer…

Fast service and friendly customer service

Helpful?
Mary Miller
Mary Miller
1 reviews
6 months ago
5 out of 5 stars

excellent service

excellent service

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6 months ago
5 out of 5 stars

They come next day very professional.

They come next day very professional.

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Jerome Hoard
Jerome Hoard
1 reviews
6 months ago
5 out of 5 stars

Great service

Great service

Helpful?
6 months ago
5 out of 5 stars

Water line repair inside the home

They were very thorough on the repair of the waterline that needed to be fixed very polite and knew what the problem was and how to fix it. I’m very Police.

Helpful?
Norma
Norma
1 reviews
6 months ago
5 out of 5 stars

I gave you the last star

I gave you the last star, but I do not like your pricing. Your pricing really is bad for senior citizens. You’re too expensive you need to give senior citizen a break. i’m 81 years old and it’s tough making payments out of your Social Security.

Helpful?
6 months ago
5 out of 5 stars

Can't be without AWR

AWR has always been extremely responsive to our needs. Whenever we need a technician, one arrives within 24 hours.

Helpful?
6 months ago
5 out of 5 stars

Quick appointment and the technician…

Quick appointment and the technician was very professional and knew his stuff

Helpful?
Joseph
Joseph
1 reviews
6 months ago
4 out of 5 stars

Ceiling leak in downstairs bathroom

I was able to make the appointment quickly and had a plumber assessing my downstairs bathroom ceiling water leak in short order. My only mini criticism is that he should have checked the grout around the upstairs bathtubs first before making a larger hole in the bathroom ceiling below the tub. The problem was identified and I was able to re-grout the problem area and restore both bathrooms.

Helpful?
Jane Chen
Jane Chen
1 reviews
6 months ago
5 out of 5 stars

The service of the staff is very…

The service of the staff is very efficient and friendly.

Helpful?
6 months ago
5 out of 5 stars

Water heater replaced

Water heater was leaking. A technician from American Waters checked it quickly and determined I needed a new one. The next work day, they replaced it. Very good company with very polite and professional technicians, including the office staff handling calls.

Helpful?
ROSEANNE
ROSEANNE
1 reviews
6 months ago
5 out of 5 stars

Great Service

Such a quick and professional response.

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6 months ago
5 out of 5 stars

Worker was courteous and professional

Worker was courteous and professional. Left the area very clean.

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Frank Cote
Frank Cote
1 reviews
6 months ago
5 out of 5 stars

Plumber came in & saw toilet had a…

Plumber came in & saw toilet had a small leak & he knew right away it needed new seal. He fixed it. He was excellent & also vey courteous

Helpful?

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About American Water Resources

American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.

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