Great customer service
Great customer service
American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more
Great customer service
I’m not sure, but I think the ladies name was Janelle. I believe that’s what she said. She was very sweet and very understanding. She helped me through all of this. I am 80 years old and I’m not into this technology. She was a wonderful help and very friendly.. I truly believe you gave me one of the best. Sincerely Mary.Whitmore
American Water Resources sent help quickly from a reputable company. Tree roots caused a sewer backup the Saturday before Memorial Day. Even though it was a holiday weekend, the service company arrived the same day and resolved the problem within an hour. The technician was polite and competent. Very happy with this service. Thank you!
Professionals. On time. Knowledgeable respectful, kind
Quick and great service thank you💯%
Fast service and friendly customer service
excellent service
They come next day very professional.
Great service
They were very thorough on the repair of the waterline that needed to be fixed very polite and knew what the problem was and how to fix it. I’m very Police.
I gave you the last star, but I do not like your pricing. Your pricing really is bad for senior citizens. You’re too expensive you need to give senior citizen a break. i’m 81 years old and it’s tough making payments out of your Social Security.
AWR has always been extremely responsive to our needs. Whenever we need a technician, one arrives within 24 hours.
Quick appointment and the technician was very professional and knew his stuff
I was able to make the appointment quickly and had a plumber assessing my downstairs bathroom ceiling water leak in short order. My only mini criticism is that he should have checked the grout around the upstairs bathtubs first before making a larger hole in the bathroom ceiling below the tub. The problem was identified and I was able to re-grout the problem area and restore both bathrooms.
The service of the staff is very efficient and friendly.
Good job well done
Water heater was leaking. A technician from American Waters checked it quickly and determined I needed a new one. The next work day, they replaced it. Very good company with very polite and professional technicians, including the office staff handling calls.
Such a quick and professional response.
Worker was courteous and professional. Left the area very clean.
Plumber came in & saw toilet had a small leak & he knew right away it needed new seal. He fixed it. He was excellent & also vey courteous
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
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