American Water Resources

3.4149085794655414 out of 5 stars
3.4
Average711 reviews

TrustScore

3.4
3.4149085794655414 out of 5 stars
Average
5 out of 5 stars
388
4 out of 5 stars
32
3 out of 5 stars
25
2 out of 5 stars
19
1 out of 5 stars
247
711 reviews in total

Review summary

American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

timely, efficient, professional service

The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I received impeccable five-star service…

I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Service As Promised

Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quit...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You AWR do a great job.

You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technic...Read more

0
0
🔥 High engagement

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5 months ago
5 out of 5 stars

Exelente respondieron inmediatamente…

Exelente respondieron inmediatamente con mi problema y lo solucionaron rápidamente lo recomiendo 100% Gracias

Helpful?
Lilah Hafiz
Lilah Hafiz
1 reviews
5 months ago
5 out of 5 stars

He was very informative and explained…

He was very informative and explained things to me

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5 months ago
5 out of 5 stars

Quick service

After calling, & waiting on the phone I gave all the information needed. I received a claim number. In withi minutes I received a text & email from the Plumbing company who would answer the call. The Technician arrived as scheduled was Friendly & helpful diagnosed the problem and did a great job of repairing the problem

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5 months ago
5 out of 5 stars

The speed of getting my sewer line was exceptional and the ones who did the work were very professional

The individuals with Bailey sewer knew exactly how to get to the line. they were very courteous.

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Bonita Phelps
Bonita Phelps
1 reviews
5 months ago
5 out of 5 stars

They were fast and understood my…

They were fast and understood my urgency. Great people to deal with. They didn't cover my whole cost but that's understandable

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5 months ago
3 out of 5 stars

My recent water mainline leak hasen't…

My recent water mainline leak hasen't been completed yet. FYI cancelled the the call to complete the remaining work.

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Penny R Sims
Penny R Sims
1 reviews
5 months ago
1 out of 5 stars

The guy put new batteries in l told him…

The guy put new batteries in l told him l just changed those, air conditioner come on then goes off, l wait days before coming on again he said let me go and get my tools l told him to come to back door l got a work call,then l went to the back he was just standing there all that time l ask what happened l just adjusted the wire's. Ok he said that's it I'm Not Sure If It Was FIX ?

Helpful?
5 months ago
1 out of 5 stars

The company was prompt in sending a…

The company was prompt in sending a tech to my property. They jetted and ran a camera in the sewer line. The company covers many sewer line issues but I had a sag in the line and that was not covered. Tech said not a problem requesting camera footage. After multiple attempts they said footage is not available. A third party is not able to verify what I was told about the line. I have to question the honesty of tech and unable to verify there assessment. Roto Rooter cameraed the line and there assessment was not the same as American rooter. I would not waste money on there insurance.

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6 months ago
5 out of 5 stars

I was quickly put in contact with the…

I was quickly put in contact with the company that can address my problem. Then, American Water Resources was diligently informing and updating me on the progress of events. More than anything, I was very positively surprised and impressed with the company that AWR put me in touch with, Drain Bears, because the workers were well informed, professional and answered any and all questions I had. The work also was performed very professionally. A very positive and pleasant situation all around.

Helpful?
Jose Naranjo
Jose Naranjo
1 reviews
6 months ago
5 out of 5 stars

Excellent and Professional Service.

Excellent and Professional Service.

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Sharon Duren
Sharon Duren
1 reviews
6 months ago
5 out of 5 stars

One of the problems I had was quickly…

One of the problems I had was quickly assessed and repaired within an hour.

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William Gates
William Gates
1 reviews
6 months ago
5 out of 5 stars

I used the Chat online

I used the Chat online. It was quick easy and I couldn’t be happier. My issue was handled immediately and plumber was here and fixed my water line quickly. I highly recommend American water resources. Thanks again!

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6 months ago
5 out of 5 stars

Technician was on time

Technician was on time, went straight to work. Worked until the problem was solved.

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ANDRE PORTER
ANDRE PORTER
1 reviews
6 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service

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6 months ago
5 out of 5 stars

Gas inspection

I liked the fact that they reminded me of a part of the contract that I didn't know was in it.

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Kalu K Oji
Kalu K Oji
1 reviews
6 months ago
5 out of 5 stars

You guys are the best!

Everything

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Pauline
Pauline
1 reviews
6 months ago
5 out of 5 stars

Fast and hassle free

Fast and hassle free

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Mabel Laws
Mabel Laws
1 reviews
6 months ago
1 out of 5 stars

Too high

Too high and high

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R. Zimmerman
R. Zimmerman
1 reviews
6 months ago
5 out of 5 stars

Contract gas line inspection

The technician from Bailey’s Plumbing who examined my gas line was professional, courteous and knowledgeable, and gave me peace of mind regarding the safety of my home.

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L. A.
L. A.
1 reviews
6 months ago
5 out of 5 stars

Excellent service and true…

Excellent service and true professionalism.

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About American Water Resources

American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.

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