American Water Resources

3.4149085794655414 out of 5 stars
3.4
Average711 reviews

TrustScore

3.4
3.4149085794655414 out of 5 stars
Average
5 out of 5 stars
388
4 out of 5 stars
32
3 out of 5 stars
25
2 out of 5 stars
19
1 out of 5 stars
247
711 reviews in total

Review summary

American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

timely, efficient, professional service

The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I received impeccable five-star service…

I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Service As Promised

Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quit...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You AWR do a great job.

You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technic...Read more

0
0
🔥 High engagement

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Cindy
Cindy
1 reviews
23 days ago
5 out of 5 stars

The customer service was exceptional

The customer service was exceptional. He explained everything he was going to do. And he did it he cleared my main drain.

Helpful?
Ruby
Ruby
1 reviews
23 days ago
5 out of 5 stars

I had an emergency situation at my…

I had an emergency situation at my house and they responded in no time giving me a piece of mind. Keep up the good job.

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Celia Teamer
Celia Teamer
1 reviews
24 days ago
4 out of 5 stars

In home.plumnig

The employee that was assigned to the job was on time,very professional,took care of the problem.

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24 days ago
5 out of 5 stars

Great service

Quick service - it felt like I was listened to and I had great service! Reading plumbing was advised and they did a great job

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Brenda
Brenda
1 reviews
24 days ago
5 out of 5 stars

You stand behind your product

You stood behind your promise and great service

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24 days ago
5 out of 5 stars

They were very responsive and fixed the…

They were very responsive and fixed the problem well

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24 days ago
5 out of 5 stars

Easy peasy repair

I called to tell about my problem and t hey set up a company to come and take care of the problem They gave me the name of the company who would be coming and they in turn called shortly there after and said the would be there that afternoon which they did and fixed my problem in a short amount of time Good experience

Helpful?
24 days ago
5 out of 5 stars

I had to submit a claim and they were…

I had to submit a claim and they were so helpful. It was stress fee and the plumbing company was communicative and helpful.

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James Cox
James Cox
1 reviews
24 days ago
5 out of 5 stars

Quick and efficient service.

Quick and efficient service.

Helpful?
Jay Breitlow
Jay Breitlow
1 reviews
24 days ago
2 out of 5 stars

An emergency sewer plan without any real sense of urgency.

Sewer backup. And for my “emergency sewer line backup” I had to wait 2 days and this policy would not cover toilet removal to drill the clog out. Deeply disappointed that I had to pull and set the toilet. And that I had to go 2 days without using toilets

Helpful?
Don Smythe
Don Smythe
1 reviews
24 days ago
5 out of 5 stars

Quick and efficient service

Quick and efficient seevice

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Robert Joiner
Robert Joiner
1 reviews
27 days ago
5 out of 5 stars

They answered my request and completed…

They answered my request and completed the job.

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John George
John George
1 reviews
about 1 month ago
5 out of 5 stars

This was our 1st time using our plan...

This was our 1st time using our plan... Repair was scheduled quickly..and the service company used was GREAT!!! The young man that came out to do the repair was very knowledgeable and very courteous,his name was Seth...

Helpful?
about 1 month ago
5 out of 5 stars

Fast response to our emergency and no…

Fast response to our emergency and no surprises regarding our coverage.

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about 1 month ago
5 out of 5 stars

Great service and extremely helpful…

Great service and extremely helpful when unplanned issues occur. Highly recommend!

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Fred Carrano
Fred Carrano
1 reviews
about 1 month ago
5 out of 5 stars

American Water Resources sent a plumber…

American Water Resources sent a plumber to clear the blocked waste line from the house to the street, it was covered under my insurance.

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G Diraffaele
G Diraffaele
1 reviews
5 months ago
5 out of 5 stars

Always the best service

Always the best service

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A. Scott
A. Scott
1 reviews
5 months ago
5 out of 5 stars

I can't say enough great things about my service!

I can't say enough great things about Dwight! After days of struggling with a stubborn toilet issue, Dwight showed up right on time, assessed the problem quickly, and had everything fixed in no time. His professionalism, knowledge, and attention to detail were top-notch. Not only did he fix the toilet perfectly, but he also took the time to explain what caused the issue and how to avoid it in the future. He was courteous, respectful of my home, and made sure everything was spotless before he left. If you’re looking for reliable, high-quality plumbing service, Dwight is your guy. I highly recommend him and will definitely be calling him again for any future needs. Thank you, Dwight!

Helpful?
Roque Sanchez
Roque Sanchez
1 reviews
5 months ago
5 out of 5 stars

We were kept updated

We were kept updated, good communication. Leal was taken care of.

Helpful?

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About American Water Resources

American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.

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