American Water Resources

3.4149085794655414 out of 5 stars
3.4
Average711 reviews

TrustScore

3.4
3.4149085794655414 out of 5 stars
Average
5 out of 5 stars
388
4 out of 5 stars
32
3 out of 5 stars
25
2 out of 5 stars
19
1 out of 5 stars
247
711 reviews in total

Review summary

American Water Resources has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

timely, efficient, professional service

The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I received impeccable five-star service…

I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Service As Promised

Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quit...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You AWR do a great job.

You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technic...Read more

0
0
🔥 High engagement

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Andrea  Green
Andrea Green
1 reviews
5 months ago
5 out of 5 stars

The company was very quick to connect…

The company was very quick to connect me to a company that gave me a quick appointment and they were very good with communication.

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tom
tom
1 reviews
5 months ago
5 out of 5 stars

Quick service

Quick service. Great electrical repair. Thank you much

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5 months ago
5 out of 5 stars

I called in the afternoon after I…

I called in the afternoon after I notice the problem, before 5:00 pm and I received information about the plumbing Co. that was supposed to handle the issue right away. By 8:00 pm the same day the problem was resolved.

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5 months ago
3 out of 5 stars

The first contact told me that the

The first contact told me that the plumbing company would arrive the same day. The confirmation text from AW stated that they would come the next day.

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5 months ago
5 out of 5 stars

Easy to get in touch with you and rapid…

Easy to get in touch with you and rapid response no to many questions just solutions to the problems simple just call and get it fix

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Sharon
Sharon
1 reviews
5 months ago
3 out of 5 stars

The company left the water from the leaking pipe on the floor for a pregnant customer.

The company fixed the leaky pipe problem but left the water on the floor. I think the job would have been great if he had a small wet vac with him to clean up the water for a largely pregnant tenant of mine or anyone who wants to have completed a thorough job.

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5 months ago
5 out of 5 stars

Premier plumbing was punctual

Premier plumbing was punctual, courteous, and did a great job for us.

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OGNIR
OGNIR
1 reviews
5 months ago
5 out of 5 stars

AWR was a smart decision.

One call connected me to a real person who scheduled my service for the following day. The repair was completed in one visit. Water was only off for about two hours. Nothing spent out of pocket. Great experience.

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Lorraine Baj
Lorraine Baj
1 reviews
5 months ago
5 out of 5 stars

Very professional

Very professional

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COVINGTON P.
COVINGTON P.
1 reviews
5 months ago
3 out of 5 stars

What I disliked was finding out that if…

What I disliked was finding out that if 2 or 3 things need service, that means 3 different visits, each at $50.00 each. The plumber himself had to explain that to me so I had service that day for what I needed - Sooooo, nothing was done because I needed a new kitchen faucet which they do not supply, put in and fix. I paid $50.00 to be told that and I still have the leak - oh well.

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Linda Baker
Linda Baker
1 reviews
5 months ago
5 out of 5 stars

Very simple process

Very simple process. Good and prompt process. Good communication from those fixing the actual problem.

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5 months ago
5 out of 5 stars

Service was prompt and professional.

Service was prompt and professional.

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Charles Semah
Charles Semah
1 reviews
5 months ago
5 out of 5 stars

Good service

Good service

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5 months ago
5 out of 5 stars

Expert Technican

Technician was on time, and very personable, and easy to communicate with.

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5 months ago
5 out of 5 stars

They were easy to set up a appointment

They were easy to set up a appointment. It was very fast. The

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Narendra Shah
Narendra Shah
1 reviews
5 months ago
5 out of 5 stars

Doing good work

Doing good work

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Bruce Lebish
Bruce Lebish
1 reviews
5 months ago
5 out of 5 stars

AWR is a must to have for water main repairs.

AWR was very responsive to my water main leak. Sent someone out right away, got the permits to get it repaired, and completed the job five days after I opened the case. Very satisfied with their services and employees.

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5 months ago
5 out of 5 stars

The repairman was kind

The repairman was kind Courteous very informed. Any question I asked he Explained perfectly. This repairman is a plus For your company.

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5 months ago
5 out of 5 stars

Experience d technician

Experience d technician

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Philip Aissen
Philip Aissen
1 reviews
5 months ago
5 out of 5 stars

that this insurance will come through

Reliable Plumbing got authorization asap on Monday morning as leak discovered on a Friday

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About American Water Resources

American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.

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