Atlas Tools & Machinery is a well-established Canadian retailer specializing in the sale of high-quality tools and machinery. With over 70 years of experience in the industry, the company offers a wide range of products from top brands, catering to both professional contractors and DIY enthusiasts. Their product selection includes power tools, hand tools, outdoor power equipment, and accessories, all available at competitive prices. The company prides itself on providing exceptional customer service and fast shipping, ensuring that customers receive their orders promptly. Atlas Tools & Machinery serves a diverse clientele, including homeowners, builders, and tradespeople, who rely on their expertise and extensive inventory to meet their project needs. By maintaining a family-owned and operated approach since its founding in 1954, the company continues to foster a trusted relationship with its customers across Canada.
Atlas Tools & Machinery receives high praise for its great prices and excellent customer service, with many reviewers highlighting the fast and reliable delivery of products. Customers appreciate the wide selection and the ease of adding items to their orders, often noting the promptness of service.
However, there are notable complaints regarding delivery issues, with some packages getting stuck in transit and customers experiencing delays. A few reviewers express dissatisfaction with customer service when resolving these delivery problems, indicating a need for improvement in communication with couriers. Despite these concerns, the majority of feedback remains positive, showcasing a strong reputation for value and service. Overall, Atlas Tools & Machinery is viewed favorably, though attention to delivery challenges could enhance the customer experience further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 4.7 | 9 |
| Jan 26 | 4.7 | 15 |
| Feb 26 | 4.5 | 8 |
| Mar 26 | 4.5 | 6 |
| Apr 26 | 4.4 | 7 |
| May 26 | 5.0 | 5 |
| Jun 26 | 3.7 | 3 |
| Jul 26 | 4.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great prices and great customer service”
“My package still has not arrived it has been stuck in the wrong location for well over a week customer service was lo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | −7% | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Atlas Tools & Machinery is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Atlas Tools & Machinery. Filter by what matters to you.
Customer service is top notch. Holly not only helped me save some money, she made our transaction seamless. I am switching from ordering on Amazon to ordering directly from Atlas Tools. It is refreshing finding a business that creates value by providing quality tools at competitive prices with second to none customer service. Thank you Holly!
Experienced a bit of a hick-up with an order I made, but Atlas made it right. Good customer service and a great variety of products make this a good choice for tool purchases.
All good. Real savings on deals
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great service and competitive pricing. Will definitely do business again very professional.
I contacted you threw IG. I wanted a kit that was sold out. The person went out of their way and pieced the kit together for me with display models from both stores. This totally made my day. That was above and beyond great service.
Great prices while supporting local businesses. Shipping is not quite as fast as Amazon. But that's hardly fair to ask. I'm sure the employees are happier.
Atlas Tools & Machinery is a well-established Canadian retailer specializing in the sale of high-quality tools and machinery. With over 70 years of experience in the industry, the company offers a wide range of products from top brands, catering to both professional contractors and DIY enthusiasts. Their product selection includes power tools, hand tools, outdoor power equipment, and accessories, all available at competitive prices. The company prides itself on providing exceptional customer service and fast shipping, ensuring that customers receive their orders promptly. Atlas Tools & Machinery serves a diverse clientele, including homeowners, builders, and tradespeople, who rely on their expertise and extensive inventory to meet their project needs. By maintaining a family-owned and operated approach since its founding in 1954, the company continues to foster a trusted relationship with its customers across Canada.
This profile hasn't been claimed by the business owner.
