Great prices and great customer service.
Great prices and great customer service.
Atlas Tools & Machinery is a well-established Canadian retailer specializing in the sale of high-quality tools and machinery. With over 70 years of experience in the industry, the company offers a wide range of products from top brands, catering to both professional contractors and DIY enthusiasts. Their product selection includes power tools, hand tools, outdoor power equipment, and accessories, all available at competitive prices. The company prides itself on providing exceptional customer service and fast shipping, ensuring that customers receive their orders promptly. Atlas Tools & Machinery serves a diverse clientele, including homeowners, builders, and tradespeople, who rely on their expertise and extensive inventory to meet their project needs. By maintaining a family-owned and operated approach since its founding in 1954, the company continues to foster a trusted relationship with its customers across Canada.
Atlas Tools & Machinery receives high praise for its great prices and excellent customer service, with many reviewers highlighting the fast and reliable delivery of products. Customers appreciate the wide selection and the ease of adding items to their orders, often noting the promptness of service.
However, there are notable complaints regarding delivery issues, with some packages getting stuck in transit and customers experiencing delays. A few reviewers express dissatisfaction with customer service when resolving these delivery problems, indicating a need for improvement in communication with couriers. Despite these concerns, the majority of feedback remains positive, showcasing a strong reputation for value and service. Overall, Atlas Tools & Machinery is viewed favorably, though attention to delivery challenges could enhance the customer experience further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 4.7 | 9 |
| Jan 26 | 4.7 | 15 |
| Feb 26 | 4.5 | 8 |
| Mar 26 | 4.5 | 6 |
| Apr 26 | 4.4 | 7 |
| May 26 | 5.0 | 5 |
| Jun 26 | 3.7 | 3 |
| Jul 26 | 4.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great prices and great customer service”
“My package still has not arrived it has been stuck in the wrong location for well over a week customer service was lo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | −7% | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Atlas Tools & Machinery is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Atlas Tools & Machinery. Filter by what matters to you.
4 months ago
Great prices and great customer service.
4 months ago
My package still has not arrived it has been stuck in the wrong location for well over a week customer service was looking into it with the courier service but they haven’t given any news in 4 days no... See more
4 months ago
Still waiting to here about the bottle opener but all the other stuff was great
4 months ago
Really good price and delivery on time
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Great prices and great customer service.
My package still has not arrived it has been stuck in the wrong location for well over a week customer service was looking into it with the courier service but they haven’t given any news in 4 days now.
Still waiting to here about the bottle opener but all the other stuff was great
Really good price and delivery on time
Spent a lot of money at atlas, on the third Dewalt lawn mower I was charged shipping???? Hello
Ordered, mirror. adhesive didn't send me the nozzles called them back. They said they were going to send it to me, but didn't. And then told me, I could bring it back to the store for a refund, which I'm an 1 1/2 hour from there store After my review customer service reached out and resolved the issue.
I would not use this company again. I bought an EGO lawnmower, same price as the big box store, but I wanted to support the small stores in my community. Was told that once the order is in, it would be delivered the next business day. It took 5 business days to get to me. They just said anything to get the business.
Wanted to add an item after initially placing my order. Was able to do so without any problems. Really good customer service over the phone.
Great selection, free shipping, and excellent customer service.
I ordered on a Wednesday and received the cordless Makita narrow crown stapler which is excellent on Sunday. Great service and great product.
Fast delivery and great quality
Quick delivery, well pckaged
Good sale prices and fast free shipping.
su per,quick delivery
Delivery was a little slow but otherwise it was easy to facilitate provided good parts and great service
Order was accurate and fast. Have not had a chance to use them yet.
Fast shipping and great price
Where is my free battery?
Atlas Tools & Machinery is a well-established Canadian retailer specializing in the sale of high-quality tools and machinery. With over 70 years of experience in the industry, the company offers a wide range of products from top brands, catering to both professional contractors and DIY enthusiasts. Their product selection includes power tools, hand tools, outdoor power equipment, and accessories, all available at competitive prices. The company prides itself on providing exceptional customer service and fast shipping, ensuring that customers receive their orders promptly. Atlas Tools & Machinery serves a diverse clientele, including homeowners, builders, and tradespeople, who rely on their expertise and extensive inventory to meet their project needs. By maintaining a family-owned and operated approach since its founding in 1954, the company continues to foster a trusted relationship with its customers across Canada.
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