Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service πThank you
Once I got through to Amanda through anβ¦
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total β’ Write a review
Showing 61 - 70 of 996 reviews
Dc
Quick and easy service
Quick and easy service, dealt with by Chloe. Would recommend using them.
Date of experience: May 19, 2025
HE
Membership issues
Ashbourne Membership Management Service is a very very great service. After contacting Ashbourne via email I received email from Charlie who was extremely polite, kind, angelic, amicable, kind-hearted and benignant. Charlie showed empathy on high level about my situation and was extremely above-board, forthright, explicit, bounteous, divine, receptive, delicate and ethereal. Thank you very much Charlie for help and for your soft-hearted acts if everyone would be like you this earth would be a Heaven.
Date of experience: May 16, 2025
DS
Membership query
My son had thought his membership had expired and so we did a new membership. I saw two payments taken and so called to discussed. The response was prompt and a refund is being issued. Although it was via a text which I thought βhere we goβ I was pleasantly surprised it was a smooth process.
Date of experience: May 16, 2025
NA
Zoe was Polite and helpful
Spoke with Zoe who was very polite and helped me with my request
Date of experience: May 15, 2025
SM
I contacted Ashbourne Membership to cancel my membership
I contacted Ashbourne Membership Management Services on 11 May 2025 to cancel my membership and this was completed in two days. Fab service. Sheila, Newcastle
Date of experience: May 14, 2025
JS
Ashbourne management
I spoke to Zoe who managed my queries well on the online chat service.She was quick and effective to say the least. Professional customer service all round!
Date of experience: May 13, 2025
HS
Efficient and understanding
I contacted Ashbourne Membership back in March following a ski accident, to enquire about my options with my gym membership. The enquiry was dealt with quickly and efficiently by Orlagh, and my membership was suspended for a few months, to allow myself time to recover. They have kept me updated by email and text along the way, reminding me when the DD was due to start again. Yesterday I emailed them advising I was fit to start training again, and could they allow me access from a particular date. Holly responded and kindly agreed to my request. Thank you to everyone for helping me out
Date of experience: May 12, 2025
RM
Great service
Jemma responded to my email promptly. Very positive experience.
Date of experience: May 11, 2025
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