Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service πThank you
Once I got through to Amanda through anβ¦
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total β’ Write a review
Showing 141 - 150 of 996 reviews
B
Brian
US
I sustained an injury preventing meβ¦
I sustained an injury preventing me from training. I reached out to Claire and she froze my membership. My situation was promptly resolved thanks to her. I extend my gratitude to her and the team who have allowed me to train martial arts without any headaches.
Date of experience: January 22, 2025
G
Gareth
US
Contacted Ashbourne Membershipβ¦
Contacted Ashbourne Membership Management to enquire about changing the date that my direct debit is taken from my account. Received a reply very quickly from Amanda who was very helpful, and sorted my query out with no issues. Very good company to deal with, and very helpful.
Date of experience: January 21, 2025
CA
Chris A
US
Amazing service!
I reached out to the team via email regarding the cancellation of my membership, and Chloe responded promptly. She was incredibly helpful in resolving my issue, making the process smooth and efficient. I'm very pleased with the level of customer service I received. Thanks again Chloe!
Date of experience: January 21, 2025
A
Allan
US
Customer service team were great
Customer service team were great, I needed to make changes to my direct debit and the team made the changes quickly and communicated to confirm the next working day. Special thanks to Beverley who made whole process quick and easy.
Date of experience: January 15, 2025
MM
Ashbourne Management - Poor Customer Service and Inflexible Policies
I recently had a frustrating experience with Ashbourne Management, the company handling my gym membership. After trying to reach out to them with some concerns and a request to cancel my membership, I was deeply disappointed by their response. I spoke with Jemma, a representative from Ashbourne, who didn't even bother to hear my concerns or assist with my request. This lack of attention to customer needs is unacceptable for a company managing gym memberships. The gym itself has numerous issues: Outdated equipment: The weights and machines seem to be from the 1970s, rusty and worn out. Poor hygiene: The toilets are old and in a disgusting state. Overcrowding: The gym is often full of people not actually working out, just occupying equipment. Overpriced: Given the subpar facilities, the membership fees are far too high. Ashbourne's inflexibility and poor communication only compound these problems. Their unwillingness to listen to member concerns or assist with cancellation requests is frustrating and unprofessional. I strongly advise against using any gym managed by Ashbourne. There are much better options available that offer modern equipment, clean facilities, and most importantly, responsive customer service. Save yourself the headache and look elsewhere for your fitness needs.
Date of experience: January 15, 2025
G
Gulshana
US
Compliment for Sophie
Hi I recently had help from an advisor Sophie who was very helpful and polite so I would like to offer my compliments as Sophie helped me reinstate my direct debit which I was struggling to do so for a couple of days. Thanks again Sophie. :)
Date of experience: January 15, 2025
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