Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
CW
Excellent and easy
Whoever I’ve emailed regarding my account have always been super fast at replying and what ever I ask is never a problem and always done without delay. Beverley was very professional and friendly. Thank you.
Date of experience: January 30, 2025
MT
Great customer service
Great customer service. I had to cancel and reinstate my Direct Debit, but the customer support were really quick in replying to my emails, sorting my issue. Great customer service!
Date of experience: January 30, 2025
HT
Really positive email exchange
I've just had an email exchange with Sophie regarding my gym membership - she replied extremely promptly and sorted my query straight away - nice not to have to go back and forth for ages! Thanks Sophie :)
Date of experience: January 29, 2025
MK
Lovely customer service.
Lovely customer service.
Date of experience: January 28, 2025
R
Rachel
US
Had difficulties with missed payments…
Had difficulties with missed payments on my direct debit and contacted Ashbourne via email and received a reply promptly. They were able to help me reset my direct debit and make a one off payment for this month to make up for thr missed payment. Thank you Nickie for being patient with me and helping resolve my issue!
Date of experience: January 28, 2025
l
Literally was in the chat for 2 minutes…
Literally was in the chat for 2 minutes and completed what I needed to do. Very nice customer service and efficient.
Date of experience: January 27, 2025
gn
Spoke via email to a few members of…
Spoke via email to a few members of staff the latest being a lady called Rose, all staff always get back to me very quickly. The customer service is absolutely brilliant
Date of experience: January 27, 2025
AC
Really swift and detailed response from…
Really swift and detailed response from Beverley
Date of experience: January 24, 2025
RA
Good customer service
Received a response within a few hours and all my queries were answered.
Date of experience: January 22, 2025
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