Very positive experience
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
3.2
Average
211 reviews
5-star
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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about expensive and communication.
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Based on reviews, created with AISee what reviewers are saying
Poor Rhein en Flammen trip
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
First, but not last time A-Rosa customer
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety. The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Arosa Luna Südfrankreich
Wir haben auf der Luna eine Woche in Südfrankreich erlebt. Das Essen war lecker und abwechslungsreich, die Mitarbeiter überwiegend sehr freundlich und aufmerksam. Besonders Shaun, unseren Kellner, möchten wir loben: immer sehr freundlich, schnell, hilfsbereit und versucht jeden Wunsch zu erfüllen, top👍 . Herzlichen Dank🙏🏻. Das die Essenszeiten auf 1 bzw. 1 1/2 Stunden wegen der Arbeitszeit begrenzt sind, ist im Urlaub stressig. In der Getränkepauschale ist wenig enthalten. Auf Deck wird oft sehr lange auf Getränke gewartet oder wir haben diese an der Bar selber geholt. Das Schiff ist in die Jahre gekommen und das zeigt sich überall. Die Ausstattung ist nicht mehr zeitgemäß. Wir haben der Fahrt viele moderne, schönere Schiffe erleben dürfen. Auf dem Sonnendeck sollten die Liegestühle und Stühle mal gegen bequemere ausgetauscht werden. Loungemöbel nicht vorhanden. Der Blick auf das Wasser und die Gegend ist nur im vorderen Teil möglich. Ansonsten wird auf weißes Metall geschaut. Sehr schade… wir hätten gerne den Ausblick während der Fahrt genossen. Die Klimaanlage schafft es kaum gegen 32-38 Grad zu kühlen. Im Restaurant waren es 26 Grad. Wegen der Sonne waren die Rollos meistens unten, so dass es keine Aussicht gab. Wir würden so ein altes Schiff bei den hohen Preisen nicht wieder buchen.
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www.arosa-cruises.com
All reviews
211 total • Write a review
Showing 41 - 50 of 207 reviews
LS
A-ROSA SENA ❤️
We had a lovely summer vacation on the SENA. With our 2-year-old toddler, we were always busy, felt safe, and there was always something to do (whether it was a trip into town, a nap in the cabin, or splashing in the children's pool). Our friends, also with a toddler, were equally thrilled. The food and drinks were excellent. You can't expect a lot from the entertainment, but it was still quite enjoyable, and if you weren't in the mood for it, you could just retreat outside and enjoy the passing scenery. The crew on board was incredibly friendly and always knew beforehand what we wanted to drink. The SENA is a beautiful, modern ship, and it feels like a luxury vacation. Highly recommended!
Date of experience: October 4, 2024
AM
Rhein Mosel mit Silva
Wir sind von unserer Flussfahrt mit der Silva auf Rhein und Mosel zurück. Die Organisation hat reibungslos geklappt, das Schiff war sauber und gut ausgestattet, das Essen hervorragend, das Personal sehr freundlich und hilfsbereit. Dass der Tischwein aus Südafrika stammt, ist hingegen nicht zu entschuldigen, zumal man durch eines der grössten und schönsten Weingebiete Deutschlands fährt. Die Auswahl an Flaschenweinen hingegen gefiel uns dann schon besser. Weiter hätten wir es begrüsst, wenn an Bord jeweils ein paar Fahrräder gewesen wären, die man unkompliziert spontan hätte ausleihen können; unabhängig davon, ob auch noch eine Biketour durchgeführt wurde. Die Ausleihe klappte zwar, war aber wenig flexibel und sehr abhängig vom Programm. Da das Schiff praktisch die ganze Strecke nachts zurück legte, bekamen wir vom wunderbaren Tal der Mosel nur sehr wenig zu sehen, da täuscht die Ausschreibung. Und zuletzt noch: Die 5 € pro Person für eine fixe Platzreservation täglich sind, nun ja, Abzocke. Für eine weitere Reise werde ich mich genauer nach den tatsächlichen Reisezeiten/Fahrten erkundigen und verzichten, wenn praktisch nur nachts gefahren wird.
Date of experience: October 3, 2024
RK
Stay away from A-Rosa Donna!!
We were booked in the A-Rosa Donna from 7/9 on the Danube. What a disaster! We left from Lindt as the boat was unable to pick us up from Engelhartszhell due to technical problems. We then sailed to Vienna where we were stranded due to technical problems. We were never kept informed and had to be on board at 14:00 as the boat was “sailing”. After 4 nights we sailed to Melkt where we had more problems. We never got to see Budapest and it was the supposed highlight of our trip! The hotel manager was useless and eventually some of the passengers were keeping the other passengers informed. The offshore manager was extremely rude and did some of the announcements in German to inform us that the English outing was now only in German. I requested Gluten Free meals as I suffer from Celiac’s. The chefs were not informed! I got so ill and am still suffering the after effects. Our bathroom tiles were cracked and the floors full of mold. When I spoke to the DJ to make a request he ignored me, said no and turned his back on me. I have never experienced such a level of utter incompetence in my life. On the last evening we had to pack and move to the sister ship Rosa Mia as the boat was unable to sail again. Most inconvenient.
Date of experience: October 2, 2024
AM
Good value
Good value. Our cruise manager made sure to be inclusive of non-German-speaking guests.
Date of experience: October 2, 2024
CG
A Rosa Donna - do not cruise with this company
We have just returned from a Danube cruise on the A Rosa Donna. What a farce! Only had 2 out of 4 scheduled stops, Bratislava and Budapest, supposedly due to high water. Should have picked the ship up in Passeau but the ship had been stuck in Vienna for 2 days when we arrived. No table service, buffet was crowded with long queues and poor food quality. Although the ship 'paused' to drop off passengers booked on a walking or cycling tour, we were not allowed off. Even when we docked again in Melk to pick those passengers up we were not allowed off. It was like being on a prison ship. Not enough information given out. PA system was rubbish, reception staff, except for 1, were grumpy. Some staff were OK but all appeared unhappy. Our cabin steward was very good and overall the ship was clean. My opinion is A Rosa dock in the cheapest areas and dock 2 abreast to save money. This expensive cruise was a real disappointment. 1 star is down to the cleanliness of the ship.
Date of experience: September 30, 2024
M
Mark
US
Great family cruise option.
We booked this cruise after seeing it on instagram as a family friendly cruise. We really enjoyed our time, our 4yr old had a blast on the boat. I think the pool really helped. The ship is very nice and the staff was very friendly, even though I didn't speak German. Very relaxing and beautiful.
Date of experience: September 18, 2024
JW
Disappointing River cruise
Let me start by saying we have cruised on a Viking river cruise last year and actually didn’t have a great experience due to river flooding but the food and entertainment on the first week was excellent, we and felt like we were on a coach tour at times but we feel we can compare and honestly review A Rosa Clea on the Mosel . As the only English speaking couple on board we were saved by kind friendly,excellent service staff willing to chat , each meal is in the dining room with unassigned seating buffet style with limited table service only for 2 courses at dinner time and I can honestly say that the food is very average at best ( I compare it to nursing home food but my husband thinks I’m been a bit harsh !) Strangely the cohort of all Germans onboard only a few ( 4 ) were willing to speak to us ! We weren’t sure if maybe they just didn’t speak English well ( we don’t speak German but have managed to have many delightful conversations with other Germans in our 6 weeks travel in Germany ) so each meal time we could see the dread on other diners faces as we entered the room hoping we wouldn’t sit next to them ! We actually would eat out if we happened to be in a port . Premium alcohol package isn’t top end , the white wine is like a house white and my husband couldn’t drink the red , but the beer and spirits are fine . The friendly cruise directors tried to offer English brochures for self guided walks in town which we really appreciated , finally the so called music director was a joke , he basically played a few Spotify covers at night by pressing play and played the Piano and guitar a couple of times ( poorly ) , he didn’t deserve to be paid in our opinion, we would never recommend A-Rosa river cruises to anyone .
Date of experience: September 15, 2024
L&
Devious...
We were on the A-Rosa Donna from Aug 18 - 25th. Looks like we dodged a bullet. The Cruise went very well until the 2nd to last day on the way to Engelshartzell. Around 11pm, an announcement was made that we were diverting to Linz due to a 'propulsion' problem. Next morning, no info available at all as the crew were waiting to hear from head office (in Europe, unlikely on a weekend). We were offered a free taxi ride to and from Linz for the day, which we took, only to find that the city closes at 1pm on a Saturday. That evening, the 'Hotel Manager' - Kevin, told us that there were people from the shipyard coming in and out all day trying to fix the problem. I was on the sun deck most of the afternoon, and no one came or went except fellow guests walking about. We were also told at the meeting that he was confident that the boat would resume sailing the next day. Incredible, on a Sunday, in Europe!!!. Didn't happen. My Mother in Law, who'd flown from NZ to have one last Europe trip and to celebrate her 80th on the cruise was left absolutely distraught, sobbing in her cabin, on her Birthday. Hard to watch, let alone accept. We were bussed to Vienna on the final day and that was it. Incredibly, a few days later, an email arrived asking us to fill in a satisfaction survey, which we haven't filled in. Now, of course, there'll be the generic 'really sorry we didn't meet your expectations' etc, but they have our money, what do they care. Ball is in your court A-Rosa, what are you going to do? Remember, this is a very well subscribed forum.
Date of experience: September 12, 2024
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