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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and communication.
A-Rosa cruise on the Douro which went well, accomodation in deck 2 cabin was excellent.
Food quality and choice was very good.
Entertainment could be better, other than Portuguese folk singers one night then rest was just a guy playing recorded music.
A-ROSA are a good company but difficult when it comes to contacting or getting replies to queries.
A mixture of nationalities on board with Germans, Israeli, South African,Australian,Welsh, English,Italian travellers .
Ship was very clean and staff friendly, I would definitely use again.
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety.
The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Bei A-Rosa (A-Rosa Cruises) scheint das Preis-Leistung-Verhältnis voll aus den "Fugen geraten"
Als langjährige A-Rosa Liebhaber und A-Rosa Vielfahrer sind wir absolut enttäuscht über die aktuelle Entwicklung. Bei der Marke A-Rosa scheint das Preis-Leistung-Verhältnis voll aus den "Fugen geraten". Es werden Preise von über 500,00 €/Übernachtung (für 2 Pers. im Premium tatsächlich über 4.800 Eur gezahlt, wobei die Reise über die Zeit immer wieder „auf das Billigste verramscht wurde“) aufgerufen und mittlerweile Leistungen (auf Detailebene) angeboten, bei denen eine Pension im Niedrigpreissegment mehr bietet.
Die sich über die Jahre entwickelten „negativen Restaurantzeiten“ haben nun das MINIMUM erreicht, was sich in endlosen Schlangen und Unruhe bei den Mahlzeiten zeigt, nicht so zu erwarten in einem entspannten Urlaub. Das Speisenangebot ist dem Preis entsprechend bei weitem nicht (mehr) angemessen.
Der Zustand des Schiffes (außen sowie diverse Bereiche) sowie die Kabinenausstattung (verwahrloster Fernseher mit "Billig-Lautsprecher") lassen das Herz eines A-Rosa Freundes "bluten". Die Floskel, „die Schiffe werden während der Wintermonate gewartet und erneuert“, scheint auch wirklich nur die selbige zu sein. So lassen sich schwerlich Stammkunden halten.
Der Service und das Personal auf der Reise waren erwartungsgemäß kompetent, freundlich und sehr zuvorkommend. Vielen Dank dafür an alle Mitarbeiterinnen und Mitarbeiter, die wenigstens diesen Teil positiv gemacht haben.
Die nicht wirklich umfänglich erklärten Routenänderungen nervten schon sehr, ein Kapitän tatsächlich während der gesamten Reise nicht einmal gesehen (weder bei der Gästebegrüßung noch dem Verabschiedungsabend). Es blieb am Hotelpersonal „hängen“, diese Zustände den Gästen mit „wohlwollenden Worten“ zu plausibilisieren - sehr befremdlich.
Fazit: Man muß diese durchaus sichtbare Qulitätsverschlechterung schon mögen.
Wir werden nach über 20 Jahren A-Rosa (incl. Hochsee) der Marke vorerst kein Vertrauen mehr schenken - schweren Herzens.
(Reise A-Rosa Brava 04.08.23_13.08.23)
Gourment-Buffet auf der DONNA eine Unverschämtheit
Nie Mehr Arosa!!!!!
all Inklusive Premium entspricht nicht dem Preis im geringsten. Schon Morgens keine, oder kleine Aufbackwaren. Brötchen waren hart und trocken. Mittags und Abends lange Schlangen am Buffet weil der Koch zu langsam war, das Speisenangebot hatte nichts mit dem angepriesenem Gourment-Buffet zu tun, außerdem war der Küchenchef kaum der deutschen Sprache mächtig. Er hatte in Wien Kaiserschmarren auf der Speisenkarte diese waren so wenig das viele Gäste leer ausgingen, ich bat den Küchenchef nochmals welche anzufertigen was er aber ablehnte obwohl noch ein halbe Stunde das Gourmet-Buffet geöffnet war. Außerdem nur ein Minimales Nachtischangebot das nicht nachgefüllt wurde. Die schlechten Bewertungen der Küche von anderen Kreuzfahrer kann ich nur bestätigen. Wir waren auf der DONNA , und vorher auf der SENA wo gerade das Gegenteil von der Küche geboten wurde, warum ???
Auf meine Reklamation hat sich Arosa nicht gemeldet.
Diesel exhaust gases from the Generators and loud noises in every harbor outside and inside from the ship (even in the cabin). Not possible to enjoy the evening outside on Deck because of connected ships on the Arosa with also loud running and stinking Dieselgenerators. Windowview also blocked from other ships.
To do it better, use more Open harbor spaces, use country electricity to stop the Dieselgenerators when parked in the harbor. Change the Exhaust position if parked und a Block with 2 ships, even if it means to Change a complete ship position and take care of the wind direction.
Hello Dear Readers,
I just want to share to you our best days by Arosa Donna Cruise tour. All we can say, we had an amazing, unforgetable experienced. We had a comfortable, very clean cabin. The Stuffs and Cabin Crew they were so friendly. Wir würden gerne weiter empfehlen.
Departure date July 15, 2023:
It was a wonderful experience on the A Rosa Mia river cruise ship along the Danube! Everything was excellently organized, and 99% of the staff was fantastic. I would especially like to thank the hotel manager, Jan, for his attentive and professional behavior. The excursion manager also did an excellent job with his expert explanations and organizational skills. The cabins were comfortable and clean.
However, I would like to share some tips and suggestions. As a company, you should introduce a shared tipping pool and distribute the tips evenly among all the staff. A tipping pool in the restaurant is fairer than individual rewards. This way, everyone's hard work is recognized fairly, and situations are avoided where some employees may be overly friendly to receive more tips than others who quietly excel in their work.
Another tip relates to the onboard entertainment. There is a lot of potential to enhance the experience with movie nights, parties, happy hours, great playlists, and live music. Currently, there was only one musician occasionally playing along with songs on his saxophone and playing music via the internet.
Finally, concerning the food, it would be nice to have sufficient meat-free alternatives available at all meals. This is a simple adjustment that caters to various dietary preferences.
All in all, it was a fantastic journey with a few suggestions for even better experiences in the future. ⚓️🌅🛳️ #ARosaKreuzfahrt #GreatExperience #FeedbackWelcome"
Great experience abound the Arosa Viva on the Seine
The ship, cabin, staff, food, beverages and excursions were very good. The ship and rooms were very clean and well maintained. It was very relaxing. The staff were super friendly and helpful. I think more can be done for English speaking guests, but overall it was a very pleasant experience.
Ship is still in great shape , all the staff is professional and really very kind . The atmosphere is relaxed and easy . The best for us . Only the berthing choose,in this Rhine and Mosel cruise was difficulg to understand , with so many nice places to stop we were twice docked almost in nothing . Cabins are perfect . Available e- bykes also . Food even too much . Maybe better less but better cared . This cruise was all inclusive . I do not drink alchool , but i guess must people loved it . Overall a good experience .
De Donau-cruise was een fantastische reis-ervaring.
Alles was top, het schip Arosa Riva, ontvangst, mooie kamer met frans-balkon (heerlijk om privé het landschap voorbij te zien glijden). Uitstekende kwaliteit, gevarieerd en vers bereide buffetten. 24/7 mag je zelf koffie/thee/water pakken. Vriendelijke staf/personeel. Uitgebreide excursie-mogelijkheden, echter ook heerlijk om met z'n 2-en Wenen, Budapest en Bratislava te bezoeken. Avondentertainment in de lounge is basic, voor ons geen gemis. Vooral genoten van het varen en de doorgang van de sluizen, elke keer weer leuk. Kortom het was een TOP-vakantie.
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