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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and communication.
A-Rosa cruise on the Douro which went well, accomodation in deck 2 cabin was excellent.
Food quality and choice was very good.
Entertainment could be better, other than Portuguese folk singers one night then rest was just a guy playing recorded music.
A-ROSA are a good company but difficult when it comes to contacting or getting replies to queries.
A mixture of nationalities on board with Germans, Israeli, South African,Australian,Welsh, English,Italian travellers .
Ship was very clean and staff friendly, I would definitely use again.
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety.
The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Staffs are friendly and helpful. Food is adequate.
The bed were wore out. Big dip in middle.
Ship had engine cooling problem. We missed two ports. We add one port unexpectedly for 3 nights. They made quick adjustments on the schedule. They handled it super well,
I have traveled with A-rosa "Donna" cruises in the danube river, and to be honest it does not even worth paying 100 euros.
1) The cruise is built in and suitable for German speaking although I booked for international or English speaking cruise, if you ask the staff in English they will answer you, but don't expect more than that.
2) The high rank staff was rude to us, to the non German speaking tourists specifically, the hotel manager was specifically so rude and condescending, for example, the window in my room can not be opened, when I pointed out that the ventilation is not working properly, and I suffer from very light asthma " which I didn't suffer from any asthma attack in the last 3 years until the first night in the room. when I pointed out to hotel manager he said to me" we are overbooked can't help you, the ventilation is working fine", when I kept complaining about the issue he simply replied "if you don't like it pack your luggage and leave the ship" absolutely in that rude manner, so I slept while keeping the door of the room slightly opened for ventilation.
3) In general they don't like complaining in A-rosa cruise, simply they feel offended or something like that, another example, when I complained about keep changing dinning times, breakfasts, lunch, and dinner, the manager replied "we wrote it in English on the board you should read it daily", when I replied "no body informed that I should read the board daily", he replied "we announced in the megaphone" when I replied you didn't announce in English, he simply turned around while I am still standing and left. The funny thing is I thought I was the only one who missed the breakfast, but apparently a lot of non German speaking missed it.
4) The services in the ship is very low quality, for example, Wi-Fi is not available in the rooms only in the lobby, by extra charging 25 euros, although I enquired with A-rosa before booking, and they answered positively about availability of Wi-Fi, Even if you bought a carrier package most of the time you don't have signal on board. Even the TV channels in the cabinet are all in Dutch, you have only 4 English news channels, Al Jazeera, CNN, BBC, FRANCE 24.
5) Room service is available every two days, not daily, even towels, asking for extra towels was utterly refused.
6) The cruise is built for 65+ German speaking people, and I emphasize non German are not welcome, but your money is welcome, the ship is dead no activities almost at all, the sun deck is closed most of the time, the bar close at 11:00 PM, for example, when we docked at vienna there was a lot of other cruising ships around us from different companies , almost all of them at 11:30 were partying while our ship was dark, and sleeping even the reception was empty.
7) The room is so small but bearable, you have only one electric socket wish is very far away for the bed, good luck charging your phone and tablet, or if you have partner good luck both of you charging the phone.
8) Everything they offer for extra charge, you want extra towels extra charge, Wi-Fi extra charge, drinks extra charge, even tables are reserved for extra charge, so good luck dinning near the windows.
9) If haven't booked there excursions trips, which I didn't since all the excursions built for the elderly people. what's annoying is everything built around the excursions, and people who haven't booked will find very difficult to travel around in the cities effectively, the dining times change to accommodate the excursions.
10) Just to clarify I did not continue the cruise till the end of it, I quit 3 nights before its end, since it was so boring, and dose not worth it, and I preferred to utilize the days left in my vacation in a better way.
I could go on and on about how much boring the cruise with A-rosa, but in the end it is not recommended not even for a penny, save your money or use different company.
Told on check in ‘our German guests expect a full German programme! Not welcoming to non German speakers. Not all excursions on offer had English speaking guides. Evening entertainment was same DJ every evening. Staff friendly, meals ok. Cabins spacious. No lifts on board.
Enjoyed visiting different ports. Scenery beautiful as we traveled on the river, interesting to go through the locks.
The crew were fantastic and several went above and beyond. Too many to mention but special thanks to Umat, Stefanie, Ruta and Can.
It was our Golden Wedding Anniversary and the Maitre de gave us a table for dinner in the reserved area with linen tablecloth, napkins and roses Also Didi the chambermaid did a wonderful display using the towels in our cabin and rose petals. Certainly a cruise to remember
The staff was exceptional. Including, but not limited to: Werner, Reception staff, waiters, bartenders, ship’s crew, kitchen staff and chef, people who cleaned our cabin and the team that brought us drinks.
Era la nostra prima volta a bordo di una crociera fluviale, e fin dall'inizio, siamo stati accolti da un'atmosfera di calore e cordialità. La partenza e il ritorno a Vienna hanno aggiunto un tocco di magia, con questa affascinante città che ha servito da perfetto trampolino di lancio per il nostro viaggio.
La crociera ci ha offerto una duplice gioia: l'opportunità di scoprire città affascinanti lungo il percorso e di ammirare la bellezza del paesaggio circostante durante la navigazione. Le soste nelle città ci hanno permesso di immergerci nella cultura e nella storia di luoghi che ci erano sconosciuti. Le escursioni organizzate ci hanno guidato attraverso stradine pittoresche, piazze animate e monumenti storici, arricchendo la nostra comprensione di questa affascinante regione.
Durante le ore di navigazione, ci siamo semplicemente seduti sul ponte superiore, ammirando il Danubio che scorreva placidamente, costeggiato da colline verdi e pittoreschi villaggi. Questi momenti di serena contemplazione sono diventati alcune delle memorie più preziose del viaggio.
Il cuore di questa esperienza è stato sicuramente il personale di bordo. L'equipaggio si è distinto per la loro gentilezza e attenzione alle nostre esigenze. Anche quando erano impegnati nella navigazione o in altre attività, il loro sorriso e la loro professionalità non sono mai svaniti. Questo contributo ha reso ogni istante a bordo davvero speciale.
Le cabine e gli spazi comuni erano tenuti in uno stato impeccabile. La pulizia quotidiana e la cura per i dettagli hanno reso il nostro soggiorno estremamente confortevole.
Infine, non posso non menzionare il buffet. Una varietà di piatti adatta a tutti i gusti, sempre abbondante e appetitoso, ha contribuito a mantenere alto il nostro spirito e la nostra energia per tutta la durata della crociera.
In sintesi, la nostra crociera fluviale lungo il Danubio è stata una vacanza molto bella. Dalle città affascinanti al paesaggio incantevole, dal personale premuroso al comfort impeccabile, ogni aspetto di questa esperienza è stato perfetto. Consiglio vivamente a chiunque voglia immergersi in un'avventura rilassante e affascinante di considerare una crociera fluviale come questa. Sarà un ricordo che porteremo con noi per sempre.
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