Animal Valley is an animal shelter that provides care and housing for animals in need of homes. The facility likely offers adoption services to help connect pets with suitable families and may provide basic veterinary care and behavioral support for the animals in their care. As an animal shelter, they work to promote animal welfare and responsible pet ownership within their community.
Animal Valley receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers appreciate the fast delivery and commend the professionalism of the delivery staff, noting that their orders often arrive quickly and in good condition.
However, a significant number of consumers express dissatisfaction with product quality, citing issues such as items not matching descriptions, poor construction, and high prices relative to competitors. Complaints also include inadequate packaging and customer service challenges, with some customers reporting incomplete orders and difficulty in reaching support. While some people highlight the ease of the ordering process and the helpfulness of the service team, the overall sentiment is marred by concerns over product reliability and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 2.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.7 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Je me posais des questions sur un produit particulier pour mon chien et j'ai appelé le service client”
“Il m'a fallu plus d'un mois pour recevoir ma commande, ce n'était pas clairement précisé qu'il y aurait du retard”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: Animal Valley is #5 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 2.3).
60 reviews of Animal Valley. Filter by what matters to you.
Achat d'un poulailler: attention, le site ne mentionne pas les dimensions au sol (seulement "hors tout", je me suis rendu compte du problème à la réception, croyant acheter un produit presque deux fois plus grand). Le bois paraît fragile, déjà fendu en 2 endroits. On verra à l'usage si ça tient, mais je ne pars pas confiant.
Bonjour, suite à ma commande du 3/04/2025 d’une cage élevage 2 gr, le site est bien en lui même et en general rapide , Mais le problème des emballages bâclés et pas protégé,moi j’ai reçu ma cage avec une pièces cassé qui a pas été cassé du à la livraison mais aux gens qui emballe et qui prépare la commande sans regarder les pièces et qui protège rien à l’intérieur du colis , des cartons mal fait pour emballer une cage , même moi sur lbc je fais mes colis mieux et protéger par respect pour le client, enfin tout ça pour dire si ce site ne change pas sa politique d’envoi vous ne durerait pas dans le temps,c’est vraiment dommage,cordialement à tous
Quick answers to the questions people ask most.
Our adoption center is open Tuesday through Sunday from 11 AM to 6 PM, closed Mondays. Walk-ins are welcome during operating hours, though appointments are recommended during peak times to ensure personalized attention.
All adoption fees include spaying/neutering, current vaccinations, microchipping, and a basic health examination. The fee varies by animal type and age, ranging from $50-$300.
Yes, we strongly encourage meet-and-greets between your current pets and potential adoptees. Please bring your pet during our regular hours and our staff will facilitate a supervised introduction in our designated meeting areas.
We accept owner surrenders by appointment only, subject to space availability. There is a surrender fee of $25-$75 depending on the animal to help cover initial care costs.
Please bring a valid photo ID, proof of residence, and any household members who will interact with the pet. If you rent your home, bring documentation showing pets are allowed.
We offer basic veterinary services including vaccinations, microchipping, and spay/neuter procedures at reduced rates for the community. Services are available by appointment and income restrictions may apply.
Volunteers must be at least 16 years old and complete our orientation program. Applications are available on our website or at the shelter, and we offer opportunities in animal care, adoption support, and special events.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 50% are 1–2★.
We always need unopened pet food, blankets, towels, toys, cleaning supplies, and monetary donations. Please check our website for our current wish list as needs change seasonally.
We offer a 30-day trial period during which you can return the pet if it's not a good match. After 30 days, we will still accept returns but cannot guarantee a refund of the adoption fee.
Contact us immediately at (555) 123-4567 or visit during business hours to file a report. We maintain a database of lost and found animals and can help facilitate reunions with owners.
Animal Valley is an animal shelter that provides care and housing for animals in need of homes. The facility likely offers adoption services to help connect pets with suitable families and may provide basic veterinary care and behavioral support for the animals in their care. As an animal shelter, they work to promote animal welfare and responsible pet ownership within their community.
This profile hasn't been claimed by the business owner.
