Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
3-star
2-star
1-star
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Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
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Contact info
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Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 731 - 740 of 815 reviews
RH
Brilliant customer service
Brilliant customer service, very understanding and helpful. I cant fault them. I think other companies need to learn from them. Well done.
Date of experience: May 4, 2020
AA
Just want to say how brilliant Anglian Water have been
Just want to say how brilliant Anglian Water Employees were both today and yesterday. Having reported an external supply leak during Covid, they turned up to review the issue, provided a team who then subsequently identified a mains leak. During a number of other wider issues to resolve the problem the team both today and yesterday were so polite and professional. Really great job and thanks v much for the bottled water during the water supply being off - you didn’t need to but really was v much appreciated and a genuinely great job. Thank you.
Date of experience: April 28, 2020
BS
Blocked Drain Job No:57366547
Blocked Drain Job No:57366547 Bank holiday Monday and at a time we are experiencing like no other we have received a fantastic service from Anglia Water. From the phone call to the call center up until the technician arriving was about 20mins, the lady I spoke to at the call centre was polite and efficient and the technician was exactly the same..thank you both. Kind Regards Mr Sullivan
Date of experience: April 13, 2020
HW
Fantastic - can’t fault the service, first class
Fantastic service particularly during these weird, tough times. lovely people in the call centre as well as the engineer - came out within a couple of hours and fixed the problem. Thank you so much for keeping us all going it’s much appreciated, take care and stay healthy. 5 stars.
Date of experience: April 5, 2020
VJ
Blocked Drain Support
Called Anglian Water for support relating to a blocked drain on my property. The job was logged and I was told someone would be out within 24 hours. Within three hours an engineer has arrived at my property, investigated and resolved the issue. He was friendly, polite and quick to fix my problem.
Date of experience: March 30, 2020
HS
Good service today from Anglian…
Good service today from Anglian adviser. Set up a payment plan for the next 12 months.
Date of experience: March 23, 2020
LR
Grafham Water closure.
I understand the need to close Grafham water due to ongoing virus situation but when you are told you can’t walk you dog down path from car park (I live in village of Perry) and then immediately let runner through seems a bit one rule for one and not the other. Asked what the criteria was to get through and was told he needs to get home to Grafham and can’t ask him to run on roads, not quite sure why he couldn’t just turn round and run back the way he came? I know this is a small thing in the scheme of things at the moment but I thought we were supposed to be in this together.
Date of experience: March 23, 2020
SF
We have suffered with this company for…
We have suffered with this company for oved 20 years with low pressure, when ever we have a hot spell or zero temperatures the water pressure is dropped, they have given every excuse possible despite the fact we live 100 yards from a local reservoir, They used to make essential maintenance whilst my wife was on home dialysis despite being on an alert list. They would switch off and send dirty water through the machine causing my wife to make an emergency 100 mile round trip to Oxford for dialysis. They take our money for rates and also take the mick, We have had two boilers blow up in the past when water presssure was suddenly raised causing boiler to think water was running and causing gas to fire up and expand the heat exchanger. Actually got depressed arguing with them time and again, guess what we had zero temperature this week and water dribbled out again, they are simply preserving pipes from damage without giving a toss about us. Going to inform everybody this week and going to take them to court which they have NO defense against, they have one job to do and that is supply water, No doubt they will respond to this with another fantastic excuse, still no water though!
Date of experience: March 3, 2020
D
Don’t care Anglian Water.
Is it ok for your vehicle to be parked in a disabled spot today? BD19 DZO outside coop Waltham Grimsby at 1505 I’ve given vehicle reg, time and date of the event and the response was “send pictures” and we will forward them to fleet management “really”
Date of experience: February 26, 2020
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