Staff so helpful.
Staff so helpful.
3.3
Average
819 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Anglian Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Constant problems with no water
Constant problems with no water can't replace the pipes but can pay their shareholders
Entering day 4 without mains water
Entering day 4 without mains water. No end in sight. Apparently they can’t find the cause of the supply failure.
Dreadful service
Reported a domestic water leak almost 3 weeks ago. An initial visit confirmed it was the company's responsibility to repair but a follow up visit was needed. 3 weeks pass & the same technician turns up to take photos of the leak he saw 3 weeks before. In the interim no.proactive communication from the.companu. Promised callbacks never came. And.booked visits never happened. Awful! And I have no alternative provider.I can switch to. Simply.awful service
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.anglianwater.co.uk
All reviews
819 total • Write a review
Showing 101 - 110 of 815 reviews
PB
Water leak rebate
Had a leak which took a while to hunt down so I claimed for excess water usage and got a rebate without any hassle at all. Well done.
Date of experience: November 1, 2024
MM
I had to contact Anglian water today &…
I had to contact Anglian water today & I was directed to the WhatsApp chat. I gave all my details & got a swift message back & everything I asked was actioned immediately. Great service a very happy customer
Date of experience: October 29, 2024
AM
I spoke to Craig on live chat
I spoke to Craig on live chat - he was very helpful and friendly, and answered any questions I had to get my query resolved! Thank you!
Date of experience: October 27, 2024
S
SUE
US
Outstanding service from Anglian Water
I wanted to say how outstanding Stuart Carr, your leakage technician, has been to our company, Great Bear, Brackmills, Northampton. He has found our source of water leakage and saved over 240L of water being needlessly lost every hour of every day, saving our company money but even more importantly just saving water and helping the environment. He took the time, patience and effort to help us source where the lost water was coming from, and helped us to solve this matter. That is unbelievably first class customer service. He persevered over a week to help us and I cannot thank him enough, and we appreciate his help so much. Thank you Stuart, you are the best ambassador for Anglian Water. I understand you went above and beyond the call of duty. I asked for the job number for the leak sweep so you can find this amazing employee : 64194159.
Date of experience: October 25, 2024
GB
Easy and efficient
Very easy to use service through Whatsapp, prompt response to queries, tone was friendly and efficient, all questions answered and service completed within an hour while sitting at my desk. Great service
Date of experience: October 24, 2024
CD
Very expensive more than my gas and…
Very expensive more than my gas and electricity together, can't change the supplier under current legislation. Basically trapped and they dictate what money they want. I stop showering every day and washing my clothes, I do the dishes at end of day and still expensive. If I'm using a cup of water the meter will record 1 litre. So I use 0.2 litre but I'm paying 1 litre...
Date of experience: October 21, 2024
CW
Kathryn is a legend!
I just spoke with Kathryn who was able to set up multiple accounts and direct debits with such ease. I wouldn't have been able to do it without her. Fantastic and professional. Thank you so much!
Date of experience: October 17, 2024
c
colin
US
Don’t ring to report a leak it will cost you a fortune
Rang to report a leak in a North Norfolk tourist village. I was on the phone 8minutes and was charged £5.00 I rang their 0845 714 5145 number advertised on their board. Wrote personally to the CEO Mr P Simpson about the issue never got a reply or acknowledgement. Guess what? I won’t be a good citizen again not at that rate the water can flow from the ground in future. You think you are helping and you get a £5.00bill. Thank you but NO THANKS. Amazing hear nothing write a bad review and they are back to me like a shot. Don’t need you appologies in any shape or form just get your CEO and his team to answer emails. In using his personal email it always usually gets a response
Date of experience: October 17, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.