Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
Virtually ZERO customer support. Hard to find 800 number that leads to offshore customer service group that BARELY speaks English. They will not transfer you to anyone in the US. Customer service seems to be based on a decision tree with canned solutions based on your responses. Agents have no working knowledge of the product. You are on your own.
This is a great system to put together your family history. I look forward to enjoy new features, enhanced search, and cross referencing between family members. Very fast delivery of DNA results.
the password or pin established won't work
There were at least 9 dna traits that were wrong, from freckles, to chin cleft, to slow reflexes, weak strength, morning person, not ticklish n more, all incorrect. Disappointing. Plus, thought thered be health issues like 2 3 n me give.
I was surprised to see countries listed that I didn't know I was linked to genetically. I want to know more about these links.
The Ancestry emails keep asking the same question over and over again about my immediate family members (Father, Mother, etc.) I have already provided this information in my initial questioner. I have provided the names of sisters, brothers, uncles and aunts who are related to my father, mother and me. The only positive email was the one that showed where my ancestors came from, The family tree shows the same persons over and over again.
It's awesome, great to know, family and family you haven't met with yet.
I feel like these results are basic and generic. I wonder if they are authentic and researched.
Very interesting just started so much to find out
Able to find family easier
I haven’t received my results and I got randomly logged out of my account and can’t see anything anymore
Impossible to navigate. Got e-mail with results but can’t just look. Now I am getting e-mails from other places like Newspaper.com because I joined Ancestry.
It is somewhat confusing at times and I am not finding some information that I know for facts. For instance my mom had two siblings and one that died a day after she was born. I keep seeing my mom was an only child and no mention to the other 3. Then my mom was married before she married my dad. No mention of her first marriage or my half brother. However, I can see more detail information on great and great-great grandparents. Overall,I have enjoyed.
Wanted printed results. Did/Do NOT want this online at all. No easily accessible option to get complete report as printed hard copy. On-line version too confusing. Wait time too long. Too many useless emails. PLEASE TAKE THIS OFF LINE!!! and send hard copy by mail or send pdf. If it had been made clear that the results were online only, I never would have ordered. Cannot be shared with anyone who is not on a computer or social media. Dissatisfied customer!!! After all the waiting and useless emails, one star is too many.
Everything I just loved it
When I first became a member 12 years ago I thought Ancestry was excellent with a wealth of information so I was able to build a comprehensive tree. I stopped subscribing when I got as far as I could with the available records. Recently I took out a three month trial with DNA and was able to gain access to the 1921 Census records. I don’t find Ancestry as good as it was. These are my reasons and some tips for using the site:- COPY RECORDS TO YOUR PC AS YOU WILL NOT BE ABLE TO VIEW THEM IF YOU STOP SUBSCRIBING: If you stop subscribing you will still be able to see your tree and any photos you have added, but won’t have access to the records that you gained from Ancestry and added to your tree. I suggest that you download the individual records to your PC as jpegs and these can be copied back to your tree as media so you will still be able to see them when not subscribing. DUPLICATE HINTS Since the new Ancestry AI was introduced many of the hints have not been relevant and I am getting hints for things that I added myself and are already in my tree. The funniest was when I received an email saying, "See what we have uncovered about your husband," with information that I had added myself to my tree. It is a huge waste of time. I don’t know if the strategy is to keep you on the platform as long as possible so you subscribe for longer. You can choose not to receive hints through email. ACCURACY Beware of copying from other members trees without checking as there are many inaccuracies. EASE OF NAVIGATION Those new to Ancestry may find it clunky and difficult to navigate. There is a definite learning curve. FLAT RATE OF SUBSCRIPTION DOES NOT ALLOW ACCESS TO ALL RECORDS You will receive hints for records from Newspapers, for example, that you will not be able to view without subscribing. You can take out a trial, but have to give your bank details. There are many levels of subscription in Ancestry itself. OTHER WEBSITES HAVE INFORMATION FOR FREE For example the Free BMD website has many records for free and is very useful for birth records as it gives the mother’s maiden name. COPY A GEDCOM FILE TO YOUR PC This is really easy and can be used on other platforms or by other relatives with an Ancestry account rather than them drawing up a whole new tree. To do so, navigate to your tree, go to Tree Settings, and find the "Export Tree" or "Download your GEDCOM file" option. ANCESTRY DNA The DNA tests are very accurate and some people uncover relatives they never knew existed. However, when it comes to finding common ancestors the system is only as good as other people’s trees and whether they have drawn one at all. Also many people keep their trees and DNA private so the only way you can find out more is if you contact them and see if they respond. Some people have their profile picture and tree public and their DNA viewable for matches, but still don’t respond when contacted, whereas others are very helpful. ANCESTRY TRAITS I would estimate these are less than 50% accurate with some being totally inaccurate and contradictory. For example, traits said that my husband was likely to get seasick, when he is the best sailor I have known and has never been seasick despite much time spend at sea in all kinds of weather. That is just one example and there are equally silly things for me. It got our hair and eye colour right, but this hasn’t been the case with other people. Traits are not to be taken seriously, but a bit of fun like reading your horoscope. Pick out the bits that apply to you and ignore the rest. It might be worth copying your traits to your PC as I have read that some of these disappear if you stop subscribing, but then if they are not accurate do you really care? TWO-STEP VERIFICATION I keep disabling it, but it keeps keeps coming back on so there is no choice which is annoying. It is impossible to view certain aspects of your DNA without two-step verification. AUTOMATIC RENEWAL Beware of Ancestry automatic renewal and cancel your subscription in good time if you don't want to continue your membership with money being taken from your account.
The service is ridiculously slow and they seem to bleed you for every extra penny. Kit returned a week ago and it’s still saying at registration stage only. Every time I check I am being encouraged to pay to get the results expedited. I do not wish to give you any more money and I suspect you won’t be getting much more if you carry on this way. I wish I’d read these reviews beforehand.
The people I spoke to could not speak English and could not understand me. The product I received from you was northing like what was advertised and just a digital. No hard copy. Some of the hints were interesting but nothing I did not already have. It took two calls to get the dna bottle to me. The whole experience was very poorly done. I DO NOT WANT ANYRTHING MORE TO DO WITH ANCESTRY. PLEASE CANCEL ALL.
What a waste of money.. you wanted more money every time you emailed me.. I had to divulge where I was from.. I want my money back
I don't feel that you gave me anymore info than I already knew. For the money, I found the info vague and uninteresting.
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