American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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over 6 years ago
5 out of 5 stars

Great selection and staff

Great selection and staff

Helpful?
over 6 years ago
5 out of 5 stars

Great experience

Great experience

Helpful?
over 6 years ago
5 out of 5 stars

Bed is super comfortable.

Bed is super comfortable.

Helpful?
Stacy
Stacy
1 reviews
over 6 years ago
4 out of 5 stars

Highly recommend

Tiffany was great, everyone we encountered was very nice and helpful. Will definitely go back for whatever we may need.

Helpful?
Tera Breinich
Tera Breinich
1 reviews
over 6 years ago
5 out of 5 stars

Friendly staff and speedy service

Friendly staff and speedy service

Helpful?
Tina Miller
Tina Miller
1 reviews
over 6 years ago
5 out of 5 stars

Love Their Customer Service

The staff goes above & beyond to make sure you're satisfied. Customer Service is a plus!

Helpful?
over 6 years ago
5 out of 5 stars

Great quality and amazing prices!

Great quality and amazing prices!

Helpful?
over 6 years ago
5 out of 5 stars

Service at American Freight was…

Service at American Freight was awesome, I’ll continue shopping with this company and refer and spread the word, customer service is excellent.

Helpful?
over 6 years ago
4 out of 5 stars

Great service great people

Great service great people Was on it win I asked 4 wat I needed thax u!! Win b bac n a month 2 buy me a couch!!

Helpful?
over 6 years ago
3 out of 5 stars

I was satisfied with the product but…

I was satisfied with the product but was told delivery guys would put everything together and take trash with them. I got stuck unwrapping everything and putting tables together. For a 70 dollar delivery fee they could of at least unwrapped the couches.

Helpful?
Theyla Lopez
Theyla Lopez
1 reviews
over 6 years ago
5 out of 5 stars

Everything was friendly

Everything was friendly, fast and the delivery drivers were awesome and accommodating

Helpful?
over 6 years ago
5 out of 5 stars

On Saturday late in the afternoon we…

On Saturday late in the afternoon we arrived with the intent to purchase a new couch. Rolando was very helpful, checked on us throughout, and was not overly pushy. I was surprised to see them deliver the same day even though we had gotten there late in the afternoon. After the driver had left we noticed the frame of the couch was broken. We called the next day and had a new one brought out and swapped the same day. Couldn't be happier with the service that we received. Will definitely recommend to friends and family.

Helpful?
ABC
ABC
1 reviews
over 6 years ago
4 out of 5 stars

Order an item out of stock and when it…

Order an item out of stock and when it come in they forgot to call me to set the delivery date. Other then that everything was great.

Helpful?
Leon Granger
Leon Granger
1 reviews
over 6 years ago
5 out of 5 stars

They did a pretty good jod

They did a pretty good job

Helpful?
Ritha Charles
Ritha Charles
1 reviews
over 6 years ago
5 out of 5 stars

Good company

Good company , good service

Helpful?
over 6 years ago
3 out of 5 stars

Good service

Good service, wish I would’ve known assembly was extra

Helpful?
over 6 years ago
5 out of 5 stars

Simple easy experience

Simple easy experience

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Simmons
Simmons
1 reviews
over 6 years ago
4 out of 5 stars

Our salesman was awesome he listened to…

Our salesman was awesome he listened to our needs and found exactly what we wanted he suggested warranties instead of pushing them on us and made the entire experience enjoyable I will return to that location for future purchases

Helpful?
Michael Ellis
Michael Ellis
1 reviews
over 6 years ago
5 out of 5 stars

Great Service and Value

It was a great experience with much thanks going to Kee-lo. We will return to this store in the future.

Helpful?
over 6 years ago
1 out of 5 stars

My furniture is damaged and the…

My furniture is damaged and the delivery guys left my house trash

Helpful?

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