American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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cory
cory
1 reviews
over 6 years ago
5 out of 5 stars

Great and respectable salesman

Great and respectable salesman. Didnt try to oversell me on anything. Loved it.

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MA
MA
1 reviews
over 6 years ago
3 out of 5 stars

The sales person was genuine and…

The sales person was genuine and helpful, however it took three days to receive my furniture when we were told it would be delivered the same day of purchase. There is also apparently some discrepancies with how much the delivery guys charge when they arrive at your home and how much the customer is quoted when setting delivery up in the store. This causes concern because the character of the delivery guys comes into question. Are they thieves? Kind of scary. The furniture looks nice and I think people buying it know it's not top of the line but affordable. Having said that, it's still expensive as we paid $1500 for couch and loveseat. Both bonded leather and reclining. I'm glad to have it but also nervous as fully expecting to get 3-4 years out of it hopefully. The sales person was super great though.

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Latonia Jones
Latonia Jones
1 reviews
over 6 years ago
5 out of 5 stars

thank you ❤️‼️

Thank you for your amazing service and time ❤️

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TAMMY
TAMMY
1 reviews
over 6 years ago
1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this store

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S J
S J
1 reviews
over 6 years ago
1 out of 5 stars

Do your research. Don't trust the salesmen they lie.

I was lied to and sold an item for much more than the advertised price. I was even charged more at the register after the salesman colluded with a manger. Sick people taking advantage of trusting, hard working people.

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alicia
alicia
1 reviews
over 6 years ago
5 out of 5 stars

I love my new furniture

I love my new furniture and the sale person Rick was wonderful

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alex fisher
alex fisher
1 reviews
over 6 years ago
5 out of 5 stars

Great service very helpful and got…

Great service very helpful and got everything at a reasonable price.

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over 6 years ago
5 out of 5 stars

Good friendly staff

Good friendly staff

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over 6 years ago
5 out of 5 stars

Very helpful

Very helpful

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Elena Guzman
Elena Guzman
1 reviews
over 6 years ago
4 out of 5 stars

Sales man that helped me was very nice…

Sales man that helped me was very nice he did a great job

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over 6 years ago
5 out of 5 stars

Great place

Reasonable prices Knowledgeable staff Great customer service

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jeff daniels
jeff daniels
1 reviews
over 6 years ago
5 out of 5 stars

We appreciate the friendly customer…

We appreciate the friendly customer service. The financing was very easy and we love the new bed set.

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Unknown
Unknown
1 reviews
over 6 years ago
5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.

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Alexis Dawson
Alexis Dawson
1 reviews
over 6 years ago
5 out of 5 stars

Ashton was such an amazing help.

Ashton was such an amazing help.

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Edwin
Edwin
1 reviews
over 6 years ago
1 out of 5 stars

Not very honest on there sale...got a…

Not very honest on there sale...got a discount on a dinning table but they deliver the wrong table..than they say thats the table yhat I got charge for and the table that I wanted the didnt have it in stock...so they play you with fraud and then the guy that did the sale didnt shw uo to work..talk to the mananer by phone.. Hi said he coulndnt reach his employee but phone and he didnt show up in person when I when it to correct this problem...wont buy here ever again..!

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Toshia Posey
Toshia Posey
1 reviews
over 6 years ago
5 out of 5 stars

They had what I needed and was very…

They had what I needed and was very timely with loading my product in my truck.

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over 6 years ago
2 out of 5 stars

The customer service was on point

The customer service was on point. The guy was very nice and friendly. However the delivery was disappointing. They left all the furniture in the living room, they didn't put it in the bedroom where it was supposed to go.

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over 6 years ago
5 out of 5 stars

Loved them the furniture is beautiful…

Loved them the furniture is beautiful and shipped out the same day!

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over 6 years ago
5 out of 5 stars

Great price excellent service by Ronnie.

Great price excellent service by Ronnie.

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tyson bush
tyson bush
1 reviews
over 6 years ago
5 out of 5 stars

Cam helped me out

Cam helped me out. He was great. Found everything I needed and was in and out in no time. Great experience and I will be a return customer.

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