American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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Evette Serna
Evette Serna
1 reviews
over 6 years ago
5 out of 5 stars

My first time going in there and it was…

My first time going in there and it was a nice and smooth experience. The employees were very attentive and explained everything and answered all my questions and got my table and sectional there for a good price and I love it!

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Dominique
Dominique
1 reviews
over 6 years ago
1 out of 5 stars

After the purchase was made the…

After the purchase was made the customer experience turned horrible. The associates weren’t aware of my address, my items, who had had delivery on their truck, etc... One item was on back order and I was told it would arrive on Monday. I didn’t get my item until a week later without even a phone call.

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over 6 years ago
5 out of 5 stars

I enjoy my living room set it fits…

I enjoy my living room set it fits perfect in our home thank you.

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over 6 years ago
2 out of 5 stars

disappointed

I was very disappointed that I payed 79.00 to have my mattress strapped to the top of my saleman’s car to be delivered to my house!

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Teresa Brown
Teresa Brown
1 reviews
over 6 years ago
2 out of 5 stars

Too many mistakes with my items

There were too many problems with my items getting to me at one time and I paid in full for all my items. So it turned out to be a very inconvenience and irritating experience

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Larry Burgess
Larry Burgess
1 reviews
over 6 years ago
5 out of 5 stars

Good price good value even better staff…

Good price good value even better staff thank you for my purchase

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over 6 years ago
5 out of 5 stars

Exceptional Customer Service & Awesome Quality

Exceptional customer service tied with Really great quality and affordable prices. My husband and I put up a sectional sofa and an ottoman on layaway about a month ago for a decent price and within the next week I went and purchased a dresser that very same day. The price for a dresser that fancy was mind blowing to me.. will definitely continue to recommend and also return again !

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Jacob O'brien
Jacob O'brien
1 reviews
over 6 years ago
5 out of 5 stars

5 stars

We were greeted by john. He was very nice, and let us look around. He also helped up find the couch that we wanted. Also got the couch the same day. Had a great experience.

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charles smith
charles smith
1 reviews
over 6 years ago
5 out of 5 stars

Our first shopping experience ( at…

Our first shopping experience ( at store 93 in Palmetto, Fla) was enhanced by salesman, Demetrius. He professionally guided us to furniture which met our requirements, offering no sales pressure, but offering his knowledge of the characteristics of our choices. We also appreciated his timely contact, after our purchase, regarding delivery. When our first delivery had a flaw, he immediately arranged for a replacement piece within 2 days. All in all, quite a positive experience!

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Anita Smith
Anita Smith
1 reviews
over 6 years ago
5 out of 5 stars

Friendliness

Friendliness! Yes I would recommend the company to others!

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over 6 years ago
5 out of 5 stars

Great group of ppl

Great group of ppl. Very friendly and knowledgeable.

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Cynthia LEE
Cynthia LEE
1 reviews
over 6 years ago
4 out of 5 stars

I rate them 4 stars very helpful the…

I rate them 4 stars very helpful the only thing I like people to tell me what they have and leave me

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over 6 years ago
5 out of 5 stars

Love it!!

Love it and my experience was great!!

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Betti
Betti
1 reviews
over 6 years ago
5 out of 5 stars

The sales person Scott was very…

The sales person Scott was very professional and helpful and a very respectful salesmen.

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Paige Rivera
Paige Rivera
1 reviews
over 6 years ago
2 out of 5 stars

I had missing pieces and had to go back…

I had missing pieces and had to go back to the store

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over 6 years ago
5 out of 5 stars

Very quick and easy friendly customer…

Very quick and easy friendly customer service with a great selection

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Wendy Kealy
Wendy Kealy
1 reviews
over 6 years ago
2 out of 5 stars

I had nothing but Problems when they…

I had nothing but Problems when they came with the it was the wrong Mattress And the box spring was broken and the wrong one

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over 6 years ago
1 out of 5 stars

Staff was friendly but when you spend…

Staff was friendly but when you spend $1000 on bedroom furniture and drawers don't work very well kinda disappointed. We got a floor model and that works better than the new in box. No returns or exchanges. Will not be shopping here again

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euneka reaves
euneka reaves
1 reviews
over 6 years ago
1 out of 5 stars

I had to have come back twice to change…

I had to have come back twice to change out my bed because it was dirty. My bed is still dirty I was advised that I can come back and let them take off the plastic too see if it was dirty but then they would bring me that which could get dirty as well. Then I was advised at that point I could get another bed from a different manufacturer. But I had to let them know by 12 that next day. I decided that because I have 10 3 of them grown that I was tired as hell from being inconvenienced. And I was called into work at 11 so I wasn’t able to call them back. I am going to pay off this shot in 3 months and I will not be using this service at all

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Amanda
Amanda
1 reviews
over 6 years ago
1 out of 5 stars

Beware!

Our salesman was nice but do not I repeat DO NOT finance thru them. You have 3 months to pay it off . If you don’t, they charge you $5 a day. In the past 5 months I have paid them almost 1,000 and my bill went down $35 . They don’t explain everything up front and they punch in your name on the computer for your receipt. So really you aren’t even signing for it. So for a $1500 couch I am paying 4,000 for it and the couch didn’t even hold up. I would never shop here again!

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