American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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garry karfeld
garry karfeld
1 reviews
over 6 years ago
5 out of 5 stars

very knowledgeable & friendly staff

very knowledgeable & friendly staff

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over 6 years ago
5 out of 5 stars

Great service

Great service, Great prices!

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over 6 years ago
5 out of 5 stars

Delivery same day

Delivery same day. Excellent service. Good quality of furniture.

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Kayla Harris
Kayla Harris
1 reviews
over 6 years ago
1 out of 5 stars

Horrible experience ‼️ I had to wait…

Horrible experience ‼️ I had to wait all day for my bedroom set that was scheduled to be delivered before 4 and it’s now after 934 and still no delivery ‼️ Paying for furniture assembly for furniture you purchased from them overall the whole experience was horrible‼️ My furniture finally was delivered at 1021 pm ‼️ Paid 130$ for assembly ‼️ Dresser was missing nobs that goes on the dresser... delivery crew tried to price gouge me up until I told them I have a receipt that states the delivery charge ‼️ It was the most horrible experience ever I’ll never shop at American freight again‼️

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Jenny
Jenny
1 reviews
over 6 years ago
5 out of 5 stars

Affordable, friendly, and fast delivery.

We purchased a very comfortable reclining sofa, loveseat, rocking recliner, and table set. Our sales associate was knowledgeable and helpful without high pressure sales tactics. It was delivered and set up the same day by very friendly people who went out of their way to show us how the furniture assembles if we ever need to move it. And it was $500 cheaper than similar sets at other stores that would have been delivered two or more weeks later. I will definitely be back.

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over 6 years ago
5 out of 5 stars

The was great

They was great

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Rosemary Bahl
Rosemary Bahl
1 reviews
over 6 years ago
4 out of 5 stars

I love my rocker recliner

I love my rocker recliner. The salesman was very nice and not pushy at all.

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over 6 years ago
1 out of 5 stars

You’re salesmanship is horrible

You’re salesmanship is horrible. You guys aim to make the consumer feel pressured into buying your products. Not a good sales tactic.

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over 6 years ago
5 out of 5 stars

Great service

Great service! Would definitely recommend to family & friends!

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Ken Pyles
Ken Pyles
1 reviews
over 6 years ago
5 out of 5 stars

happy Campers

Great Service and pleasant associates

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Abel Soto
Abel Soto
1 reviews
over 6 years ago
5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Got a great value for the purchase made.

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over 6 years ago
5 out of 5 stars

Sherrice gave me excellent service with…

Sherrice gave me excellent service with several options of great furniture. I ended up with a good selection. Thanks American Freight and be sure to keep her around. I'll be back soon for more furniture for my house.

Helpful?
over 6 years ago
5 out of 5 stars

Best price Value for Money

Best price Value for Money

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missty lovell
missty lovell
1 reviews
over 6 years ago
4 out of 5 stars

Great experience other than the guy…

Great experience other than the guy telling me I wont payt double like o dod at mattress firm and I get on the app and I am paying double, he told me only a couple hundred more If not paid off in 90 days

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George Wadley
George Wadley
1 reviews
over 6 years ago
4 out of 5 stars

Very good😀 very good sales…

Very good😀 very good sales representative😀

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Madolyn
Madolyn
1 reviews
over 6 years ago
5 out of 5 stars

LOVE MY NEW MATTRESS SLEEP NICE AND IT…

LOVE MY NEW MATTRESS SLEEP NICE AND IT IS SO COMFORTABLE . THANK YOU PS: MY REVIEW IS 5 EXCELLENT

Helpful?
over 6 years ago
5 out of 5 stars

Stoped in one day with a friend and all…

Stoped in one day with a friend and all our kids, sales lady (Kyra) greeted us and asked if we needed help, told her just looking and she politely let us know she’d be there if we needed her. Found a set I liked and she happily measured it out and never once seemed to mind our busy children. The set was out of stock and she advised me how I can order it with her but I was undecided and said I’d be back after looking a few other places. Came back a couple weeks later to order it and she was there with the great news we can take it home now, no need to wait for an order. She set up delivery through the store and I was contacted the next day by Edwin and we set up a time. I was nervous because I only had an hour lunch break but was reassured they can do it. Lois & Edwin kept me posted on ETA and were able to fit my set through the doors, get the legs on, clean up the wrapping and still left some time for me to eat lunch! They were professional and kind! I’m very happy with my new set and Kyra was great to do business with and Lois and Edwin delivered it as promised. I will definitely go back.

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over 6 years ago
4 out of 5 stars

Its was okay need more different sizes

Its was okay need more different sizes

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Gregory Hill
Gregory Hill
1 reviews
over 6 years ago
3 out of 5 stars

We bought two recliners

We bought two recliners. We only had a choice of two styles, with only one style and one color in stock. So we bought the two they had. The price was great and the financing was easy and fast, so it wasn't a total loss. We had to settle for the color, but we are living with it. Granted, on their behalf, we did come in late in the tax refund season and we didn't want to wait for a new order, so we took what we could get. We are happy that they were there for our needs, on our budget and time schedule.

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Laura Duncan
Laura Duncan
1 reviews
over 6 years ago
1 out of 5 stars

I spent over a thousand dollars and my…

I spent over a thousand dollars and my couch broke within a week of me getting it. And Im still waiting to see if they are going to fix it and its been almost 30 days

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