American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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amanda
amanda
1 reviews
over 6 years ago
3 out of 5 stars

The men that delivered my furniture was…

The men that delivered my furniture was nice and fast at setting up. However I only gave 3 stars due to not disposing of trash ( plastic wrap around couch, boxes and other cardboard)

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ANTHONY WELSH
ANTHONY WELSH
1 reviews
over 6 years ago
5 out of 5 stars

The service was great and the delivery…

The service was great and the delivery team was good as wel

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jeanne
jeanne
1 reviews
over 6 years ago
4 out of 5 stars

Customer service is excellent only…

Customer service is excellent only thing that I would change is the delivery method

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over 6 years ago
5 out of 5 stars

They are great people who love their job

They are great people who love their job

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Lando
Lando
1 reviews
over 6 years ago
2 out of 5 stars

Suppose get my furniture delivered on a…

Suppose get my furniture delivered on a Saturday morning, I had to call them three times. Only to find out that they keep forgetting something. Got my furniture on Sunday after 5 pm, waste my whole weekend waiting on furniture to be delivered

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TOM W
TOM W
1 reviews
over 6 years ago
4 out of 5 stars

Great people and wonderful furniture…

Great people and wonderful furniture and great mattress, wish had more recliner options only 3 types to choose but EVERYONE was helpful and very quick!! Thanks guys

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over 6 years ago
5 out of 5 stars

Walked in knew what I was looking for…

Walked in knew what I was looking for they helped me and acknowledged me as soon as they saw me. Picked what I wanted, paid, loaded and i was gone. Will be returning for future purchases. Bed was VERY COMFORTABLE.

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over 6 years ago
4 out of 5 stars

The entire process went so smoothly.

The entire process went si smoothly. The staff, especially Chris was helpful and pleasant He found the item I was interested in from another location and had them hold it for me. He was honest to tell me that it was dirty when it came in and luckily they one already in route at the day and time of pick-up. The mattress is worth the price. I will be back because my son wants the same mattress. Thank you American freight.

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Latisha Rose
Latisha Rose
1 reviews
over 6 years ago
5 out of 5 stars

They are amazing

They are amazing Didn’t know wen they would have my couch delivered and I was the first one they delivered too because of my schedule that day They claim they don’t put your merchandise together LIES they set it up n everything AMAZING I will be back

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James Hill
James Hill
1 reviews
over 6 years ago
5 out of 5 stars

Great prices for good furniture

Great prices for good furniture. I also appreciate the several flexible payment/layaway options! This place is a great furnishing outlet. The biggest secret in Myrtle Beach.

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Stacey M.
Stacey M.
1 reviews
over 6 years ago
4 out of 5 stars

I would shop here again...

This was my first time coming here. I was in and out in 10 minutes. I would definitely come here again.

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over 6 years ago
1 out of 5 stars

Worse experience at a furniture store

Worse experience at a furniture store. I was scammed.

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Alicia dortch
Alicia dortch
1 reviews
over 6 years ago
5 out of 5 stars

My very first time going to American…

My very first time going to American freight and Ms.Lisa and the staff was amazing and the furniture is beautiful and prices are low too..I will recommend American Freight to my family and friend

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Lakusha Parks
Lakusha Parks
1 reviews
over 6 years ago
5 out of 5 stars

Great customer service

Great customer service

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over 6 years ago
5 out of 5 stars

Very good staff

Very good staff and they even delivered my stuff the same day I will definitely go back and get more stuff when I need it

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over 6 years ago
5 out of 5 stars

Customer service great and delivery was…

Customer service great and delivery was on time

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over 6 years ago
5 out of 5 stars

The customer service was great

The customer service was great, the sales person was very knowledgeable about all the merchandise, and the prices were awesome. And quick delivery and set up was awesome too.

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Amanda Brown
Amanda Brown
1 reviews
over 6 years ago
5 out of 5 stars

I love our new furniture!!! 😊💖

I love our new furniture! It's so comfortable and no doubt will receive tons of compliments when we have friends and family come over in the coming months. The salesmen were polite and not pushy which is so important. They weren't just after making a sale. Thank you American Freight!!!

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over 6 years ago
1 out of 5 stars

I did not focus on my furniture closely…

I did not focus on my furniture closely but the arms of my sectional have no cushion what so ever and so uncomfortable. I know i cant return it and the sales people will more that likely curse me out if I tried. I hate it but I'm stuck with it.

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Lacie
Lacie
1 reviews
over 6 years ago
3 out of 5 stars

The product was satisfactory

The product was satisfactory. However it was the bold face lying by the salesman that has me thinking of going somewhere else in the future. He said if I bought the mattress protector it would provide a warranty that if the mattress dips in at least 2 in they would replace it. So I spent extra money to get that but when I went to register for the warranty I found out it only covers against stains and we don't need that. So the salesman cost me $49.99 that is for nothing.

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