Excellent service, professional and reliable
Called and visited same day. Rang me to let me know when on the way. Fitted new Ariel same day. Really good service at a reasonable price, would highly recommend.
Aline Aerials & Satellite Engineers is a family-run business located in the North East of England, specializing in the installation and repair of TV aerials and satellite systems. With over 31 years of experience, the company provides a comprehensive range of services designed to ensure optimal signal quality for both residential and commercial properties. All installations and repair work are meter tested to guarantee crystal clear picture quality, regardless of local signal conditions. The company prides itself on delivering outstanding customer service, evidenced by its strong reputation and numerous positive reviews. Aline Aerials aims to meet the needs of homeowners and businesses seeking reliable aerial and satellite solutions. With a commitment to customer satisfaction and a focus on quality workmanship, Aline Aerials & Satellite Engineers is a trusted choice for those looking to enhance their television viewing experience.
Aline Aerials & Satellite Engineers generally receives high praise for their excellent service and professionalism. Reviewers frequently highlight the quick response times, with many noting that the team arrives promptly and completes jobs efficiently, often on the same day.
Customers appreciate the friendly demeanor of the father-son duo, describing them as pleasant and helpful. However, there is a significant concern regarding pricing, particularly from one reviewer who felt that their elderly mother was overcharged for a simple service, suggesting a lack of transparency in fees. Despite this critical feedback, the overwhelming majority of reviews reflect a positive experience, with many recommending the company for its reliable and high-quality aerial installation services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.5 | 8 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Dec 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 5.0 | 1 |
| Feb 23 | — | 0 |
| Mar 23 | 5.0 | 1 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Called and visited same day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | — | 8 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Aline Aerials & Satellite Engineers is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
8 reviews of Aline Aerials & Satellite Engineers. Filter by what matters to you.
Over a year ago
Called and visited same day. Rang me to let me know when on the way. Fitted new Ariel same day. Really good service at a reasonable price, would highly recommend.
Over a year ago
Father and son duo were fantastic. I rang them up, and being in the area, they drove straight over. Within an hour of phone call, tv aerial was all sorted. Very fast and top quality service at a reaso... See more
Over a year ago
Great fast efficient service my 89 year old Mam will be forever grateful for you sorting her aerial out . Thank you we would use you again .
Over a year ago
My 85 year old mother was ripped off by £120 for supplying a power supply box and labour of 20 minutes. Hugely expensive when the power supply box can be bought on ebay for £20. So labour cost her £... See more
Called and visited same day. Rang me to let me know when on the way. Fitted new Ariel same day. Really good service at a reasonable price, would highly recommend.
Father and son duo were fantastic. I rang them up, and being in the area, they drove straight over. Within an hour of phone call, tv aerial was all sorted. Very fast and top quality service at a reasonable price. Would definitely recommend.
Great fast efficient service my 89 year old Mam will be forever grateful for you sorting her aerial out . Thank you we would use you again .
My 85 year old mother was ripped off by £120 for supplying a power supply box and labour of 20 minutes. Hugely expensive when the power supply box can be bought on ebay for £20. So labour cost her £100 for 20 minutes work. I rang on her behalf to ask for a breakdown for "Re-connection" and he refused and shouted at me and got really aggressive and hung up. I rang back and he hung up. So no after sales service either. Won´t be using his services ever again and will not be recommending him.
Absolutely brilliant, fixed the problem in no time and so pleasant and helpful, would recommend them.
Excellent job. Came on time. No messing about. Very nice manner.
Fitted new aerial really new there stuff great father and son team would highly recommend this company thanks again
Excellent- Came out quickly and very professional and friendly. Carried out a first class job and clearly are very skilled in their profession. Came across how important customer service meant to them as they checked that all appliances were working prior to finishing job. Highly recommended.
Aline Aerials & Satellite Engineers is a family-run business located in the North East of England, specializing in the installation and repair of TV aerials and satellite systems. With over 31 years of experience, the company provides a comprehensive range of services designed to ensure optimal signal quality for both residential and commercial properties. All installations and repair work are meter tested to guarantee crystal clear picture quality, regardless of local signal conditions. The company prides itself on delivering outstanding customer service, evidenced by its strong reputation and numerous positive reviews. Aline Aerials aims to meet the needs of homeowners and businesses seeking reliable aerial and satellite solutions. With a commitment to customer satisfaction and a focus on quality workmanship, Aline Aerials & Satellite Engineers is a trusted choice for those looking to enhance their television viewing experience.
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