Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 781 - 790 of 995 reviews
MC
4 out of 5 stars

Dining room so cold ,people didn’t bother staying for entertainment.Manager was not available

My room when I arrived had no heating ,asked for heater one didn’t arrive.So asked for room move ,glad I did as others did have to have heaters .Dining room radiator wasn’t on so it was cold ,asked waiters,was sent to reception asked again.On the third night i asked to speak to manager apparently he was not available. Food was satisfactory but my pre order for Christmas lunch was messed up,but it was very tasty when i finally received it . Excursion to Osborne house was very good.

Date of experience: November 25, 2024

CH
5 out of 5 stars

Tinsel and Turkey

Our tinsel and turkey holiday to the Eliot Hotel in Newquay was superb from start to finish. We were collected locally and taken to the "interchange" where everything was handled very quickly and efficiently. Our holiday driver was ace, and we had a christmas singsong to get us in the festive mood. The hotel is first class, as are all the staff, maybe the entertainment could be a little better, but it certainly didn't spoil anything. All in all a jolly good time was had by all.

Date of experience: November 25, 2024

RT
4 out of 5 stars

Good holiday

Good holiday. Receptionist could have been a bit more helpful. I asked her to post a letter. She directed me to a phone box down the road. Easy for her. Not so easy for me. Walking difficult.

Date of experience: November 25, 2024

MF
5 out of 5 stars

Christmas at Shanklin IOW

Have just returned from IOW staying at Shanklin Hotel. The hotel was nice big room and a lovely walk in shower which we had requested. Was slightly disappointed with our visit to Osborne House as we had expected more of a festive feel. We had a young lady take us around explaining the history. The only decorations really were Christmas trees scattered around the house. The weather was not good but our driver Leigh took us around the island pointing out various landmarks and was very good and informative without being over the top.

Date of experience: November 25, 2024

GF
4 out of 5 stars

Hotel was well run .

Hotel was well run . Food was above average. Hotel and bedrooms were warm and cosy.

Date of experience: November 25, 2024

RC
5 out of 5 stars

Had a lovely time

Had a lovely time. We paid extra for a sea view room which we always do, it's well worth it Ideally situated hotel on sea front and close to all amenities The only failing for us was that the food wasn't hot enough and we sent it back several times to be heated up. We will use Alpha Travel again

Date of experience: November 25, 2024

RL
5 out of 5 stars

Scottish Xmas Holiday

The holiday for me starts with a good ,friendly driver and in Kev we had that right through the holiday.We went to Dunoon and it was brilliant,the hotel was good ,the staff were very friendly and the food was lovely.The trips out were good and the knowledge of Kev about the area was spot on.

Date of experience: November 25, 2024

gp
5 out of 5 stars

The hotel and staff were great and all…

The hotel and staff were great and all the people on the coaches were so friendly

Date of experience: November 25, 2024

TM
1 out of 5 stars

company can't take criticism

be very careful with this company the drivers are rude and they throw your suitcases all over the place some of the drivers tailgate on the motorway and flash there lights to get the vehicle in front of them to move over this is road rage if you write a review about the company on face bookend they don't like what's said the review will be deleted also if you complain direct to the company direct they will ban you from ever traveling with them at the end of the day all they want is your money and they don't care about there customers

Date of experience: November 24, 2024

J
4 out of 5 stars

Good experience with no complaints.

I hadn’t been to the Bournemouth hotel before and I found it to be really good. As a single traveler I was really delighted to have been put in a double room and bed. Everything was done to make me feel welcome. I have travelled with Alfa for many years and I’ve got five more booked between now and April.

Date of experience: November 23, 2024

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