Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Accommodation was excellent .ff very…
Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting
HOTEL WAS GREAT BUT THE INTER CHANGE IS…
HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS
From pickup to drop off home
From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.
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Website
www.alfatravel.co.uk
All reviews
1,000 total • Write a review
Showing 771 - 780 of 996 reviews
DS
Cumberland Hotel, Scarborough. Festive Break.
Ease of booking. All hotel staff were welcoming, helpful and caring. Even though we have dietary requirements they were fully catered for without fuss. Food quality was good and nicely served. The room was of a good size the shower was excellent and the bathroom was clean and warm. Entertainment. We enjoyed the singers especially "Nik" on the last night and also having the opportunity to dance.
Date of experience: November 29, 2024
S
Sylvia
US
Great from start to finish drivers are…
Great from start to finish drivers are a credit for good hoilday feeder coach driver was excellent on the way I hope the people who got off at wetherby didn't complain he doesn't deserve a bad review Hotel was lovely had few bad meals And the thursford show was out of this world Shame storm Bert had to arrive on our free day we made the most of it Will travel again with you on our twixmas break to Llandudno
Date of experience: November 28, 2024
R
There appeared to be a lack of staff
There appeared to be a lack of staff, one person was serving on the bar in the ballroom, running the bingo and putting the music on. Our waiter was very helpful and friendly. There did appear to be a lack of security in the hotel entrance / reception area during the late evening, we were told by another guest that several teenagers entered reception and went up to the third floor and were wandering along the corridor near the bedrooms, when questioned, they said that they were looking for their 'Nan'.
Date of experience: November 27, 2024
M
MICHAEL
US
About the only disappointing thing…
About the only disappointing thing during the weekend was the location of our seats for the Thursford Spectacular show. You could not have got much further away from the stage and as the row was not much higher than the row in front, the view was obscured by the persons in front of you.
Date of experience: November 27, 2024
MW
Lovely hotel, lovely staff
All of the staff were friendly, efficient and hard-working. Particular thanks to our waitress, Sorina. Nothing was too much trouble and she took good care of us both.
Date of experience: November 27, 2024
AP
Enjoyable break
The Holiday started with a friendly feeder driver who was on time. Our main driver Lee was very competent and professional but also very friendly and helpful to those who needed some assistance on and off the bus. The staff at the Hotel were excellent, the choice of food was very good and plentiful. The Hotel rooms were clean and well appointed. Only disappointments were the Xmas market in York did not reflect Xmas, it was their normal market with a very few extra stalls, and of course the very wet and windy weather. Neither of these two points were within the control of Alfa.
Date of experience: November 27, 2024
MP
holiday
after several coach holidays with alfa i was very dissapointed, wi5th, the waverly castle hotel,all rooms cold HAd to wear coat,all the time, short staffed, and as for trevor the driver,where did you get him from,he was grumpy no empathy for seniors, i was not happy
Date of experience: November 27, 2024
MD
we had a great stay at bayshore hotej…
we had a great stay at bayshore hotej in sandown it was a birthday surprise for wife had a wonderful festive christmas had a very good journey from reading to sandown our driver steve was a great driver very funny on our trips out hotel was great helpful staff had a wonderful christmas day dinner very good food roxana very nice waitress made us laugh all week we had a wonderful experience
Date of experience: November 26, 2024
CT
The staff and attention to details
The staff and attention to details, shout out to Denis who served our meals.well organised apart from the chaos at Burtonwood waiting for other coaches to come back, so we can go home
Date of experience: November 26, 2024
MW
Our Turkey and Tinsle Holiday at Bridlington
The holiday from start to finish was fantastic The Monarch Hotel was great. All the staff were professional, polite, helpful and also the accommodation, entertainment and food were top knotch and our driver was great very polite, professional and knowledgeable ho and don't forget his funny side. Overall the holiday was fantastic.⭐️⭐️⭐️⭐️⭐️👍😃
Date of experience: November 25, 2024
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