Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
4.6
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Accommodation was excellent .ff very…
Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting
HOTEL WAS GREAT BUT THE INTER CHANGE IS…
HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS
From pickup to drop off home
From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.alfatravel.co.uk
All reviews
1,000 total • Write a review
Showing 751 - 760 of 996 reviews
CD
Eden project with Turkey and Tinsel!
Lovely Hotel in a Nice Location. Our 2nd floor room was quiet & cosy. Nice Food with excellent restaurant service. All the Staff were very friendly and helpful. Had the best driver, Michelle, very professional and fun at the same time. All the communications done during the journey were clear and timely and everyone appreciated that. The length of Half-day excursions need to be looked into a bit more please Alfa. Everyone enjoyed the Eden Project..This was our second visit and we've enjoyed it for the second time too. However, our return from Reading to Croydon was spoiled by a cab journey instead of the Alfa Coach used to pick us up on the outward journey to Reading!!! It all seems too much for the driver when we needed a comfort break after 2 and half hours on the road. Alfa, you need to be aware these drivers making deals with first drop offs to near their homes whilst making a longer delay journeys for the last drop offs... It's so unfair for last drop offs as ours turned out with this kind of behaviours. Alfa, please look into these. No comfort breaks feeder trips between Pick up and Reading Services, getting very late on coming home on your return journey keep happening on our journeys few times now. These will be deciding factors in the future for us.
Date of experience: December 10, 2024
AI
This was my 10th holiday this year with…
This was my 10th holiday this year with Alfa. A great time was had by all. Rooms clean as usual food good. Christmas day was filled with surprises and lunch was really lovely. I can only just say well done again Alfa Merry Christmas to all staff
Date of experience: December 10, 2024
PC
Superb
This was the first time I have been on a turkey and tinsel holiday was not expecting such a great experience every thing was top notch will do this again blg thank you to everyone
Date of experience: December 9, 2024
DT
Very enjoyable Festive break.
Coaches comfortable. Hotel good and all staff extremely helpful, welcoming, attentive and approachable. Food was very good, entertainment satisfactory. Booking process easy. Good driver. Changeover at Tamworth a little confusing for many, but all sorted. Excursions good with plenty of time. Start point pick up 3/4hr late, making rest of pick ups late, but arrived at hotel in plenty of time. Would definitely reccommend.
Date of experience: December 9, 2024
TT
BRIDLINGTON
Picked up by feeder coach on time Driver very good, arrived Tamworth on time ,boarded Tour coach disappointed with not so friendly Driver, Hotel very good Manock Hotel would recommend . EXCURSION too Scarborough disappointed only 2 hours Lift not working told to get coach back in 2 hrs waist of a day ,
Date of experience: December 9, 2024
M
I specifically asked for a lower…
I specifically asked for a lower situated room due to my mobility problems I was given the 6th floor lift only went to the 5th then three small flights of stairs to a tiny bedroom the hotel management were very helpful and explained the situation between Alfa booking and reservation received by hotel l would give 10/10 hotel 3/10 Alfa obviously hotel not give enough details but full marks for helping put things right after a time lack of communication between Alfa booking and hotel
Date of experience: December 9, 2024
EJ
Great holiday in Cromer.
Great holiday in Cromer. Good food. Hotel attentive to dietary requirements. Staff friendly and helpful. Coach journeys very smooth. Hotel and room good, but entertainment area needs comfy chairs.
Date of experience: December 9, 2024
C
Chris
US
Festive break 2nd to 6th Dec
Festive break 2nd to 6th Dec Whilst staying at the wonderful Royal Norfolk Hotel. What a wonderful break we had lovely staff friendly and very welcoming. Food was excellent congratulations chef. Big shout out to Maria our waitress you are a credit to alfa making sure everyone was looked after a special thank you to Martin our driver very funny caring and professional.Alfa you did it again thanks
Date of experience: December 9, 2024
PJ
Update of the monarch hotel Bridlington …
This is only an update regarding my last email message about the monarch hotel bridlington east coast ! My review was not towards any members of staff or management Alex was very approachable as was francesca & Alison our server can't for get Adrian with an e the young Philippines lad he was absolutely fantastic brilliant nothing to much trouble if he ever left the monarch hotel it would be a sad day he's worth every penny he earns weather be it in Tips or his wages not realy enough in my opinion anyway my last review seemed I was pulling the Hotel down far from it It was Just the fact the Hotel only had just 1 single room and it was not on a floor where the lift went up to but only the 5th then you had some stairs how many i do not know But also with Alfa doing away with single rooms for single people BUT INSTEAD promoting the COSY DOUBLES at an extra £60-00p or £80-00p just because they have a DOUBLE bed in them this is a lot of money 💰 🤑 💸 for a lot of people like me this is like towards my gas/Electric & is a lot it's a shame if it's true they will be doing away with all single rooms even charging a supplement for single rooms is bad & it's a smaller room & bed But Please note it's not against the management or staff or the Hotel per say i would love to go back to the monarch as my friends are going again in September 2025 But sadly I won't be able to afford it on this occasion I would like to give the staff 150% the single room Problem 45%
Date of experience: December 5, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.