Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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MF

Michael Fitch

4 out of 5 stars
Highly organised getting you from…

Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite

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PR

Pauline Roberts

5 out of 5 stars
Our Jersey Trip

This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts

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LC

Linda Clarke

5 out of 5 stars
The driver Bill (william) from…

The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!

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DM

DAVID MORRIS

4 out of 5 stars
DRIVER AND HOTEL VERY GOOD

our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.

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All reviews

1,000 total • Write a review

Showing 701 - 710 of 996 reviews
AS

We had a great time the hotel was…

We had a great time the hotel was brilliant as was the food. The staff were great and the whole experience was fantastic will book again for next year.

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PS

Enjoyed our festive break in…Scarborough

Enjoyed our festive break in Scarborough, hotel was very good with good food, & very pleasant efficient staff. We are booked to go to St Ives with Alfa in June, but I am a bit concerned about the negative views of the hotel we will be staying in as it is a long way & expensive for us to travel to find that the hotel is not up to standard.

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R

Happy hols

Travel to &from hotel very good At the exchange staff very helpful All hotel staff where very helpful nothing was to much trouble Entertainment very good Hotel very nice.

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YV

The fact that I was taken ill on my…

The fact that I was taken ill on my outward journey and was extremely impressed by the care and welfare visit.

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WW

Alfa travel is a brilliant company from…

Alfa travel is a brilliant company from start to Finnish easy to book excellent customer service the coach driver was brilliant very polite and helpful made sure we got to are hotel safely nothing was to much trouble I will definitely book with alfa again

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Ww

Hotel was excellent food so good bedslept very well staff well so good filled a review in top marks for everything no complaints for hotel staff trips loved everything but my suitcase was broke

Hotel was excellent food so good beds great

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M

Great New Year

Had a great New Year in Exmouth. Unfortunately, boiler had broken down so parts of the hotel were cold, in particular the dining room. However, Lisa, the lovely Manager explained all this when we arrived. Fantastic entertainer on the first night. Rather dire the next 2 nights. Coach driver never spoke, nor gave any information about the hotel or the day trip on New Years Eve. No customer service skills whatsoever.

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MS

Had a great time in Newquay hotel…

Had a great time in Newquay hotel lovely staff pleasant coach passengers friendly.Only thing spoiled it was coach driver moaning about traffic wanted to leave excision early didn’t really want to be there but everything else was lovely.

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RS

Xmas in Newquay

We had 5 great days at the Eliot Hotel.The staff were really helpful & friendly.The food & entertainment were quite good. Also our driver Trevor ensured we had a safe journey there & back.The only downside to the Xmas break was the 10+hrs journey there & back.

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