Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
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4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Our Jersey Trip
This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts
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The driver Bill (william) from…
The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!
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DRIVER AND HOTEL VERY GOOD
our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.
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Company details
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www.alfatravel.co.uk
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Showing 691 - 700 of 996 reviews
SC
Great Hotel Shame about the Coach
Twixmas at Bridlington - Monarch Hotel and Staff were marvellous. Good food, Lovely place. Our feeder coach driver needed a refresher course on how to drive and not speed. The tour driver even though we were not late was driving very fast in the fog, hit the kerb 3 times, did not speak to us or give out any safety information. The coach was absolutely filthy as it was a school bus and had not been cleaned inside. I travel with Alfa every twixmas and this was the worst journey and the most dirty coach I have ever experienced. Not up to your usual standard
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CP
Complete lack of empathy & understanding ..!
15 years after losing my father I eventually convinced my mother to book a solo trip. She chose Tenby as we spent many happy years there previous as a family. I helped her chose the holiday & Alfa travel seemed to be a reputable company to put mum at ease for her first solo experience. She booked the holiday for May 2025 & duly paid the deposit plus the peace of mind insurance policy. Sadly mum suffered a massive stroke on New Years Eve & passed away a couple of days later. As next of Kin & Executor of my mums affairs I contacted Alfa to cancel the holiday on my mums behalf expecting to have the money reimbursed but they refused saying that ‘ we are asked several times each day for charges to be waived for various upsetting circumstances of the same or similar nature to your own’ & that no refund is due. I could understand if it was short notice where the holiday perhaps couldn’t be resold but over 5 months to go in my eyes gives more than adequate time to re sell. It’s not the money but the complete lack of empathy & understanding of the situation that I find upsetting. Perhaps bear this in mind when considering using Alfa for your next vacation.
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MG
New year 2024 Bournemouth
The journey down to Bournemouth was long but comfortable with a clean coach and two comfort breaks. Interchange at Birchwood was very busy with all coach coming in so No seats available in service station and long queues. Hotel lovely had a beautiful room with a view over looking the grounds with fountain and could see swimming pool from the French doors in the room we occupied. Room serviced everyday and restocked with tea, coffee, hot chocolate and biscuits. Dinning room service was excellent serving nicely presented good food our waiter was pleasant polite and very efficient. Hotel was decorated for new year with entertainment a buffet at midnight with champagne toast. The only down fall was the entailment room was not big enough to accommodate all the guest. This caused a problem with fire exits blocked by chairs drinks being knocked over and people having to move to allow people with walking frames and walk-in aids to pass which is causing a health and safety problem say that I would highly recommend this hotel the management team were great.
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ML
Best chef's ever …
We spent new years in Newquay at the Oliver hotel. An enormous thanks to the chefs at the hotel. Best food ever in this hotel usually the food is so so in other alpha hotels but these chef's brilliant. Please send them to the other hotels as teachers. The Oliver is a great hotel all staff to be congratulated
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TQ
This holiday ticked all the boxes…
This holiday ticked all the boxes journey smooth hotel staff good dining room staff great service at meal times brilliant room upgrade great will be going again
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LE
Croit anna hotel in fort William was…
Croit anna hotel in fort William was excellent Went for new year 🎉🎼🥂💃🏽xx Clair manager and staff so welcoming xx
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MC
Wonderful Holiday.
The entertainment room was very small, hardly a dance floor, But building work is taking place to enlarge the room.
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