Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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MF

Michael Fitch

4 out of 5 stars
Highly organised getting you from…

Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite

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PR

Pauline Roberts

5 out of 5 stars
Our Jersey Trip

This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts

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LC

Linda Clarke

5 out of 5 stars
The driver Bill (william) from…

The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!

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DM

DAVID MORRIS

4 out of 5 stars
DRIVER AND HOTEL VERY GOOD

our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.

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Showing 711 - 720 of 996 reviews
MR

Always enjoy the Alfa tours

Always enjoy the Alfa tours

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AC

We went away for our first Xmas to…

We went away for our first Xmas to Bournemouth my friend is 86 also first ever Xmas away and we had a fantastic Xmas and also thanks very much Stewart made journey very memorable and put Xmas carrols on which was very nice even going to book another Xmas break at different hotel differently hooked

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P

Twixmas break Tenby

Driver Andrew exellent. Itinerary trip to Pembroke on a Sunday was poor as all shops were closed. Room nice but bathroom very small. Overall enjoyed trip to Tenby, very reasonably priced.

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PB

Very nice stay at The Imperial Hotel, Ilfracombe

Lovely hotel and exceptional staff who went above and beyond to make our holiday really nice. Food was really nice too and presented well. Beds comfy too and nice warm room

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M

Had a fantastic time hotel food …

Had a fantastic time hotel food entertainment and staff excellent . There was a problem wasn’t 109% as sone passengers had very little room in seat , I was ok had seat 11 and plenty leg room etc but other side were cramped up .

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SH

Hotel was very high standard

Hotel was very high standard, wonderful staff and excellent food. Entertainment very good as well. The only drawback was the long journey to and from

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AO

The whole holiday from the ambiance of…

The whole holiday from the ambiance of the hotel to the friendliness of the staff

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MJ

Everyone was friendly and helpful.

Everyone was friendly and helpful.

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MA

Excellent Value for money.

Excellent Value for money.

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RF

Lovely Twixmas break to…

Lovely Twixmas break to Weston-super-Mare.... meals, staff and entertainment were spot on. Room was a bit small and bathroom needed some tlc (shower screen joints a bit dirty and some cracks behind toilet) but having a bath was a plus. Excursions could have been a little better thought out, but overall a lovely stay.

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