Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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Showing 31 - 40 of 995 reviews
CP
5 out of 5 stars

Holiday experience

The feeder coach driver to South mind was very helpful, as was the tour driver not too much trouble. The hotel was very good the staff very helpful, the food was very good and we liked the improved choice for breakfast.

Date of experience: July 14, 2025

VN
4 out of 5 stars

Enjoyable Skegness break but hotel a letdown.

Generally a well run and enjoyable holiday to Skegness. The coach travel went as scheduled and the interchange did not present any problems. However, not given 5 star as hotel was not up to the standard of your company owned Leisureplex hotels. The hotel was not well maintained and did not have sufficient staff. The check in took ages and then the room was not ready for an hour after check in. The bedroom fixtures and fittings was of poor quality and again due to lack of staff, table service dinners took ages!! However, the quality of food was fine when service was eventually received. I know The Royal is not in your ownership but I really don't think it helps your reputation by sending guests to this property. I think the TV's Hotel Inspector would have some interesting comments if she spent a night there!!

Date of experience: July 14, 2025

dh
5 out of 5 stars

The hotel was very good

The hotel was very good. The staff were friendly and professional in everything they did , the driver was also very very good all in all a great experience

Date of experience: July 14, 2025

MH
5 out of 5 stars

Fantastic holiday on Isle of Wight - Shanklin hotel wonderful

Comfortable journey, wonderful hotel, fantastic excursions. Terrific food and great weather.

Date of experience: July 14, 2025

TM
4 out of 5 stars

Give Alfa a try , you’ll probably be impressed.

Unfortunately the feeder coach on the way there was very late arriving. No explanation or apology given by the driver. But apart from that I couldn’t really fault anything about the holiday although the very long time to do the return journey was tiresome. Hotel was excellent, food great, very clean with very pleasant and helpful staff. Drinks prices in the hotel slightly cheaper than expected. Good driver and comfortable coach. The overall cost of the holiday was excellent and probably hard to beat.

Date of experience: July 14, 2025

DH
1 out of 5 stars

Avoid at all costs, coffin chasing company

Be very aware this company is run by a bunch of shisters and are only interested n taking your money. My. Aunt booked and paid for a trip but unfortunately passed away before travelling . The company refused to refund her deposit to my account Cole and thier customer care line we very arrogant and condescending. Avoid at all costs

Date of experience: July 13, 2025

W
5 out of 5 stars

Pleasantly surprised in Gt Yarmouth

We have just returned from a brilliant 6 night stay at the New Beach Hotel in Great Yarmouth. The hotel is situated right on the sea front and on the flat, which is ideal for those with mobility issues. We had booked a sea view room and must say that we were a little disappointed with its size. Although we got a sea view room, we felt it was quite small for the extra money and more like a single room as the double bed took up most of the room. However, saying that, it certainly didn’t spoil our holiday, which was made all the better by the glorious weather. The food was excellent, always a good choice and we loved the new breakfast menu… being able to pick 5 items to make up your cooked breakfast, sausage butties, bacon butties and crumpets are a brilliant addition. The dining room staff were excellent, We had many laughs with our waitress Olivia and Craig the chief, who went out of his way to accommodate one on our table ( number 8!) As for our driver Kevin, he was excellent. Very informative about the places we visited. We had heard several negative reports about Great Yarmouth but I must say that we were very pleasantly surprised with how clean it was and the facilities . We did a trip on the train and the open top bus which is free if you have a bus pass. Highly recommend both! Thank you Alpha, we can’t wait to start planning next years trip.

Date of experience: July 13, 2025

AM
5 out of 5 stars

This was our first ever all inclusive…

This was our first ever all inclusive coach holiday..which overall turned out to be more than we expected. The staff at the Bayshore hotel in Sandown IOW, made our holiday a most enjoyable experience. Although Sandown seemed quite run down in parts, it really is a beautiful part of the island..with massive potential to be so much more. The hotel meals were tasty, hearty and great value for money in our opinion. This, combined with the excursions (& leisure days included), plus entertainment, made for a well-balanced, relaxing and altogether great holiday. Fab weather too! Thank you to 'Captain Sir Simon' (our Coach Driver) who was informative, funny & very professional even in the extreme heat.. 🙏 Big thank you also to all you lovely staff in the restaurant who went above & beyond - especially Anneka..you were amazing. The IOW is definitely worth a visit for those who haven't been. We will be back!

Date of experience: July 12, 2025

MA
5 out of 5 stars

Susie the coach driver was excellent in…

Susie the coach driver was excellent in her sense of humor and willingness to help if needed.

Date of experience: July 12, 2025

CC
5 out of 5 stars

Hotel Metropole was clean with very…

Hotel Metropole was clean with very pleasant and helpful staff.Torquay is a little run dow but has a nice front. Babbacombe model village is well worth a visit but Exmouth is definitely not worth the halfday trip.The 5 day trip was good on the whole.

Date of experience: July 12, 2025

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