Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 41 - 50 of 995 reviews
CT
5 out of 5 stars

Dining experience was top notch

Dining experience was top notch. Decor was amazing, high ceilings, fireplaces and chandeliers abounding. Meals were excellent both in selection and quality. And our hotel room was spotless. Our seating arrangement was great in that we met new friends - Wilfred and John, and Gerry and Carina.

Date of experience: July 11, 2025

MB
5 out of 5 stars

Friendly helpful driver in Reece under…

Friendly helpful driver in Reece under a bit of challenging circumstances. (The replacement coach was not really up to the outward journey especially when it came to hills) however he did manage to source a new coach for the return journey,having said this it did not detract from holiday at all.

Date of experience: July 11, 2025

LH
5 out of 5 stars

Great

Great weekend

Date of experience: July 11, 2025

E
4 out of 5 stars

Good value for money.

All staff very helpful. Organisation of whole holiday excellent. Hotel comfortable, clean & well run. Dinners rushed.More time required. Food just satisfactory,especially evening meals. Driver,Tony excellent. Longer time in St David's rather than going on to Saundersfoot.

Date of experience: July 11, 2025

LB
4 out of 5 stars

Hotel was comfortable with good food…

Hotel was comfortable with good food and service. Trips out good tour guide in Cardiff excellent. My main complaint is the use of coaches not from Alfa. Supposed to be fantastic friendly drivers but this was not the case as we had an another operator. Coach driver unfriendly and no local knowledge. Feeder coach home was an old coach with no air conditioning. Transport let down holiday. Would only book another holiday if guaranteed an Alfa coach.

Date of experience: July 11, 2025

Mj
5 out of 5 stars

tenby

tenby, friends, food, entertainment, the only downfall at hotel too many stairs to room and toilets

Date of experience: July 11, 2025

MA
5 out of 5 stars

All fine

All fine - many thanks

Date of experience: July 11, 2025

L
5 out of 5 stars

English Riviera

The driver Shaun was great so kind and considerate. The hotel was 1st class the food was great. The hotel staff all of them were kind and so helpful.

Date of experience: July 11, 2025

SG
5 out of 5 stars

The staff at Hotel de Paris are simply…

The staff at Hotel de Paris are simply the best, the hotel and food excellent, would recommend to everyone to try one of your holidays there. Going again in November.

Date of experience: July 11, 2025

DG
5 out of 5 stars

Great holiday

Lovely hotel and happy staff. Excellent food.

Date of experience: July 11, 2025

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