Alfa Travel
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Enjoyable Skegness break but hotel a letdown.
Generally a well run and enjoyable holiday to Skegness. The coach travel went as scheduled and the interchange did not present any problems. However, not given 5 star as hotel was not up to the standard of your company owned Leisureplex hotels. The hotel was not well maintained and did not have sufficient staff. The check in took ages and then the room was not ready for an hour after check in. The bedroom fixtures and fittings was of poor quality and again due to lack of staff, table service dinners took ages!! However, the quality of food was fine when service was eventually received. I know The Royal is not in your ownership but I really don't think it helps your reputation by sending guests to this property. I think the TV's Hotel Inspector would have some interesting comments if she spent a night there!!