Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
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4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Our Jersey Trip
This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts
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The driver Bill (william) from…
The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!
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DRIVER AND HOTEL VERY GOOD
our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.
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Company details
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Website
www.alfatravel.co.uk
All reviews
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Showing 291 - 300 of 996 reviews
FH
After the Covid Pandemic.
Since Covid I have used Alfa Travel more. I know the routine. The pick up and drop off points are convenient. The meal times and the menu. The meals and waiter service are good. Enertainment on most nights in the hotel. You get days out to other places. You return with time to relax before your evening meal. The drivers are informative. I have a bus pass so in England I can go to other places at no cost to me when I am not out on the coach. You could not do all this for yourself for the price you pay. If Alfa Travel done European tours I would do them as well. The other tour companies are not as good as before the pandemic. Alfa Travel are.
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S
I thought the holiday was for 7 days…
I thought the holiday was for 7 days and we would be coming back on Sunday but that included travelling. So I was very disappointed, the brochure said the hotel had a sea view which it didn't so all in all a bit disappointed but we will be travelling with you again so all in all not a bad holiday.
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Ml
Good driver friendly and helpful great…
Good driver friendly and helpful great hotel weymouth food staff and room excellent
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J
First time with Alpha
First time with Alpha. Staff were excellent, approachable, organised and friendly. Hotel was spotless and well run, very comfy beds, great food with varied options. Multiple excursions added interest to the 6 nights away in Criccieth. Very good value for money, will book again.
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J
Everything about it was great as a solo…
Everything about it was great as a solo traveller everyone was so friendly I made some good friends hotel was lovely bus driver really took good care of us and hotel staff were lovely
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JH
We had lovely holiday
We had lovely holiday at Regina hotel in Torquay staff at hotel couldn’t do enough for us we would recommend to anyone we have booked for next year .Alfa driver Nigel was great very pleasant and helpful .
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PC
Cornish Delight
I have not been to Cornwall before and this holiday was beyond expectations. The excursions were excellent, the weather was good, much better than forecast and the hotel and staff were great. The coach driver was first class and very knowledgeable which enhanced the whole trip. Thank you
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MH
Great driver forTorquay holiday.Hotel…
Great driver forTorquay holiday.Hotel very good,staff excellent (Regina) trips out ok.in general holiday was very good.
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ME
Hotel a bit of a walk from town centre
Hotel a bit of a walk from town centre, entertainment was only average, Bristol not a good trip
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B
Great holiday in Torquay with Alfa
Great holiday in Torquay with Alfa. First time traveller with this company and it won’t be the last. Robert our friendly and helpful driver was very considerate. Hotel staff friendly and choice of food on the menu in the restaurant was excellent. Enjoyed the various excursions to Plymouth, Teighmouth and Exeter.
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