Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 211 - 220 of 995 reviews
PS
5 out of 5 stars

Well looked after at The…

Well looked after at The Hydro,Llandudno, as always. Good food. Exceptional staff 5*. Only slight problems were the coach used was an Olympic one and the seating was very cramped (no leg room at all) and the aisle was very narrow and cramped. Also, the coffee satchets in the rooms have been changed from Nescafé to a cheaper brand which is not very nice. Otherwise a lovely holiday - that’s why we return to the Hydro 5 or 6 times a year.

Date of experience: June 13, 2025

MT
5 out of 5 stars

Isle of Wight…

The hotel accommodation food and staff and location excellent. Excursions was a bit disappointing but driver excellent

Date of experience: June 13, 2025

CG
5 out of 5 stars

Lovely driver

Lovely driver, Roy very friendly and knowledgeable. All staff also very friendly, nothing too much trouble food very good, plenty of choices. Room nice and clean and good size for a single. Only down side is everywhere needs painting, making it a bit grubby looking!

Date of experience: June 13, 2025

P
4 out of 5 stars

Brilliant

The tours were great and the driver Roy was brilliant but the hotel really needs updating otherwise yes I had a great time….thank you

Date of experience: June 13, 2025

MS
4 out of 5 stars

Hotel, Coach and driver excellent

Coach and driver (Brett) excellent, Hotel, room and food very good. Excursions were interesting and well organised. The only issue was the handover at Rotherham! On the journey home we were waiting nearly 2 hours for the feeder coach to arrive.

Date of experience: June 11, 2025

PA
5 out of 5 stars

Tenby is terrific

The driver Alan was great. The hotel staff were superb and couldn't do enough for you Tenby is a great location

Date of experience: June 11, 2025

GS
5 out of 5 stars

Alfa are good at looking after you and the drivers are very well informed

the reason i like travelling with alfa is that they look after you from the time you are picked up by the feeder bus. once they have put your cases on you don't see them again until they are outside your hotel room. another thing is that because i am slightly disabled i asked for a shower room and I did not want to climb stairs. both these requests were honoured.

Date of experience: June 11, 2025

JR
5 out of 5 stars

Had a very good holiday the staff were…

Had a very good holiday the staff were great good food made lots friends and had a brilliant driver

Date of experience: June 10, 2025

PL
5 out of 5 stars

Very good trip to Cromer

Callum our driver was a very nice guy and was always available if you needed anything. He seemed quite knowledgeable about the trips we went on round Cromer. The hotel staff were all very friendly.

Date of experience: June 10, 2025

AC
4 out of 5 stars

The hotel itself was just right for me

The hotel itself was just right for me, first class service from all the staff, if I had to pick one it would be RAY our waiter in the dining room ten out of ten. Just one little niggle I am waiting for a hip replacement and suffered going up and down the hill. I think you should have more of a warning about this in the hotel information. Other than that first class will going again (when my hip is replaced) .

Date of experience: June 10, 2025

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