Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 191 - 200 of 995 reviews
Em
4 out of 5 stars

Weston Super Mare 5 day trip

We travelled to Weston super mare and was disappointed with the driver! He didn’t engage with the passengers on the coach he just sat in the drivers seat when we were leaving the coach! I’ve known the drivers to lend a hand when getting off the coach. He also informed us that it was against the law to use the toilet when the bus was in motion! What’s the point of having a loo on board if you can’t use it? The feeder driver was a lovely jolly person who helped us off and told us the arrival time of each stop. On our tour we had a day trip to Dunster and Minehead what a waste of time it was there is nothing in Minehead I mean absolutely nothing that day out would of been better if Minehead was first for 1 hour then Dunster for the rest of the day the castle tour takes over 2 hours and there are lots of places to eat.

Date of experience: June 16, 2025

P
5 out of 5 stars

First Holiday with Alfa

Our first holiday with Alfa and we weren't disappointed. Visited Hampton Court Palace, London and Windsor. Coach driver, Callum, was excellent. Thatchers Hotel appears to be in early stages of accepting coaching groups. A couple of hiccups with late service for dinner one evening; cold plates at breakfast time each morning (does need addressing, as the nice food went cold quickly). All in all the hotel was clean and staff friendly. The trips were excellent.

Date of experience: June 16, 2025

JK
5 out of 5 stars

Hotel rooms and staff amazing

Hotel rooms and staff amazing, great views from bedroom window. Entertainment and bar staff and reception all very professional, helpful and friendly. Our driver Kieron was amazing very informative and goes the extra mile to make days out interesting and fun

Date of experience: June 16, 2025

c
4 out of 5 stars

Good driver and good excersions

Good driver and good excersions

Date of experience: June 16, 2025

SC
4 out of 5 stars

Brilliant driver very friendly and…

Brilliant driver very friendly and helpful. Hotel was nice and food good but room too small for two people. Wardrobe was about 18 inches wide and there were only 3 small drawers. Bed was very lumpy and uncomfortale

Date of experience: June 16, 2025

DB
4 out of 5 stars

Lovely holiday

Lovely holiday, hotel good, driver lacked people skills

Date of experience: June 16, 2025

ME
5 out of 5 stars

Everything you could want in a holiday. Great value..

To start. Great value for money. Great staff at the hotel couldn't be more helpful and friendly. food was really good plenty of choice. Richard, our driver was top draw. Cool, calm and collected. Nothing was too much trouble. Bedroom was basic but very clean. You need to put some kind of ventilation in the upstairs hallways. Phew stifling. Pity the themed nights weren't on or the theatre outing. Trips out were good. Some Id been to before. Donkey sanctuary was much better than I expected. I adopted a donkey. We had the benefit of a choir singing in the court yard. I was afraid to go on the boat ride but it was fine. Interesting to see the aircraft carrier. The history of the area was interesting.

Date of experience: June 16, 2025

Gl
5 out of 5 stars

Two very satisfied customers!

The coach driver (Jed) and everyone on the staff of the Regina Hotel were extremely helpful and always had a smile. The food was very good and there were plenty of options on the menu. The hotel's situation, on the promenade was excellent and the included excursions added to our enjoyment. The porterage was very welcome.

Date of experience: June 16, 2025

GM
5 out of 5 stars

Excellent hotel & great holiday.

Excellent hotel. Staff couldn't have been more helpful or pleasant, nothing too much trouble from the management level to the cleaners. Magda our waitress was first class & the food was excellent with plenty of choice & quality. Coach driver Tony gave us a pleasant journey down & back & made the excursions enjoyable with his knowledge of the area. Room was spotless on arrival (first time we have upgraded) & was well worth it. Room serviced every day, faultless. All in all a great holiday & looking forward to our next with Alfa in July. A big thank you to everyone involved in making our holiday experience first class.

Date of experience: June 16, 2025

hc
5 out of 5 stars

Excellent holiday Driver Paul was…

Excellent holiday Driver Paul was amazing explaining everything clearly and very funny character made the journeys enjoyable hotel was good food and service excellent all in all great holiday with friends

Date of experience: June 16, 2025

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