Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 181 - 190 of 995 reviews
M
4 out of 5 stars

Very nice hotel

Very nice hotel, location, food & entertainment. The only drawback was the 12 hours spent on getting there and back!

Date of experience: June 17, 2025

MP
5 out of 5 stars

Faultless

Great driver. Great hotel, nice to have a choice for lactose free meals, efficient and well run hotel. Weather could have been better but cannot blame you for that!

Date of experience: June 17, 2025

LM
4 out of 5 stars

Alfa holidays

We have been on a few holidays with Alfa and we always enjoy them the driver was lovely the staff at the hotel were all friendly and helpful we have already booked another holiday for next year

Date of experience: June 17, 2025

GC
5 out of 5 stars

The staff,the food.the bed room was…

The staff,the food.the bed room was wonderfull.enjoyed the Seaton tramway.first time I've been there.would go again.love the rotherham services

Date of experience: June 17, 2025

mb
5 out of 5 stars

a well organised holiday all the staff…

a well organised holiday all the staff were fantastic and the hotels were lively

Date of experience: June 17, 2025

Jw
5 out of 5 stars

The driver and host Steve T made our…

The driver and host Steve T made our holiday great, not only was he observant to other drivers on the road around him he was courteous, has a host he was happy and bubbly polite and friendly, very good helping anyone that needed it, took us to some lovely places, went above and beyond to make our holiday the best it could be, our cases were taken off us at Reading and we didn't see them again until we reached our hotel, our hotel was good, it was clean , food was very nice, a very good holiday

Date of experience: June 17, 2025

AH
5 out of 5 stars

Highly Recommend

Lovely hotel. Friendly helpful staff. Plenty of choice of food at meal times Great entertainment and Bingo. Hotel central for shopping and sight seeing. Day trips ok but we needed another free day to look around. Very well organised transport. Will definitely go on holiday with Alfa again.

Date of experience: June 17, 2025

mh
4 out of 5 stars

We found our driver Richard from…

We found our driver Richard from black cat coaches excellent, pleasant , and helpful , as were all the staff in the Bayshore hotel , Michael our waiter, and the young man serving in the bar at night outstanding , I did think a hot buffet breakfast would have been better , as do not eat a lot and do not like waste , so I find it better to help yourself to suit all appetites ,

Date of experience: June 16, 2025

RF
5 out of 5 stars

IoWight holiday

Very well organized coach travel and holiday booking very easy. Staff at resort very good.

Date of experience: June 16, 2025

MW
4 out of 5 stars

Monarch hotel, Very good location.

Very good location. All the staff were very good, Manager was really helpful, Waiters in the restaurant very efficient, nothing to much trouble, Food every day was really good. Room cleaners nice and polite and did a good job.

Date of experience: June 16, 2025

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