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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Accommodation was excellent .Staff very efficient and helpful
Food -Breakfast good selection of food
Evening meal could be better
Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage
Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying
Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be
helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting
From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.
This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.
Great food, very polite and helpful staff, good position on the esplanade, always quick reliable hot water in room, bar prices reasonable, free parking, etc. etc.
It was my first holiday alone. I made friends because Alfa sat all the single people together. I enjoyed the excursions, the hotel was very good, the food choices were good. The coach driver was really helpful so a really good experience for my first holiday alone.
Driver to and from Bowburn)Dunoon very good. Coach comfortable. Hotel excellent. Changeover outward Bowburn quite good at 45 minutes. Changeover Bowburn homeward a nightmare at 2 hours plus and driver gave no order if drop offs or any ETA.
Alpha holiday. Overall the holiday was very good. The accommodation was basic but clean and we had everything we needed. The food also was good but basic. Entertainment was good. Excursions were very good although for some it was difficult to get from the coach to the station on the steam train day. The coach driver was excellent. A very enjoyable holiday over all.
Our driver Chris was amazing warm friendly and incredibly funny making us all feel relaxed and in safe hands. The tour was well organised, timings at each location were perfect the stops were well chosen and interesting. Staff at the hotel were friendly and helpful food and choice was fantastic when considering the amount of people being catered for. Hotel was basic but clean and comfortable. We had a super holiday and would certainly recommend Alfa to anyone interested in a coach holiday.
My wife and myself have just enjoyed an excellent week's holiday in Bournemouth with Alfa Travel. Staying in the Royal Norfolk Hotel which has been the best hotel we have ever experienced in a coach holiday. Rooms were spacious, comfortable and well equipped, fridge was essential with the heat wave! Meals were always excellent with usually a choice of four alternatives for every course. But it was the service which was the stand out point at meal times. Normally served by James who was terrific. Always personable, quick and efficient, we will miss him. But all staff were lovely, friendly and attentive. Everyone a credit to you. Simon our coach driver was just the same, very experienced , a very smooth and punctual driver, lots of fun and always considerate to the fact that his passengers were not youngsters! There are two things I would change, which are quite minor. The first is that a better system needs to be set up at Rotherham hub so that passengers are able to view a display board to see when and where their coach is ready for boarding, rather than the driver walking around shouting out his number. And the other point is just a suggestion that Fridays should be a local day rather than an excursion. That way guests have more time to pack, otherwise it can get a bit frantic when you leave the coach, have dinner then have a limited time to pack for the morning departure. But many thanks for a great holiday once again Alfa.
Keith and Janette Thomas (Room 104)
Everything was so well organised, our driver Matt was really great and kept us well informed and made us laugh. The hotel was lovely and staff were really efficient and helpful. A really nice touch was I was on a table with 5 other solo lady travellers and we had a really good time together. I will be going with Alpha again.
THIS IS OUR 3D ALFA TRIP. WE ENJOYED THEM ALL. IMPRTANTLY FOR ME IS THE ACTUAL TRAVEL. WE GET TO SEE SOME GREAT PLASCES. THE HOTEL IN FORT WILLIAM WAS GOOD GOOD FOOD. THE ONLY PROBLEM FOR ME WAS THE WAY THE ENTRAINMENT SPACE WAS PLANNED. THE PERFORMER WAS OUT OF VIEW FOR MOST OF THE AUDIENCE. AS THE "STAGE" WAS TUCKED AWAY ROUND A CORNER. I AM SURE WITH SOME THOUGH IT COULD BE RESOLVED.FAILING THIS WE THREALLY ENJOYED OUR COACH TRIP WITH YOU.
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